TERESA NGAN
Richmond
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
3
3
years of professional experience
Work History
IT Consultant
Self-Employed
01.2022 - Current
- Started 2 companies – Green Guidance and Resilient Raptors
- Provide new network infrastructure by providing IT guidance to business
- Negotiate contracts with vendors to create cost savings
- Lead teams and coordinate cross-functional initiatives
- Manage and coach effectively to improve productivity and performance
- Implement new processes to develop solutions for frequent IT issues
- Improve efficiency through automation to reduce system downtime
- Create and provide custom contracts to fit client needs
Scheduling Coordinator
Vancouver Folk Music Festival
06.2024 - 08.2024
- Scheduled volunteer shifts for 3-day Musical Festival
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Facilitator
One Voice One Team
05.2022 - 08.2022
- Facilitated group workshops for youth
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Education
Bachelor of Computer Science -
Athabasca University
04-2026
Google IT Support Certificate -
NPower Canada
04.2022
Skills
- Telephone skills
- Time management
- Data entry
- Organization skills
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Scheduling Coordinator
Vancouver Folk Music Festival
06.2024 - 08.2024
Facilitator
One Voice One Team
05.2022 - 08.2022
IT Consultant
Self-Employed
01.2022 - Current
Bachelor of Computer Science -
Athabasca University
Google IT Support Certificate -
NPower Canada
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