Teresa Nava
Hesperia
Summary
Operations professional with a strong record in relationship-building and problem-solving. Proven ability to exceed expectations in fast-paced environments while enhancing collaboration across management levels. Expertise in process improvements that drive business performance, complemented by exceptional customer service and communication skills. Focused on strategic planning and operational efficiency to achieve targeted results.
Overview
12
12
years of professional experience
Work History
Operations Manager
Target UDC
Rialto
01.2022 - Current
- Develop and implement operational procedures to ensure quality standards are met.
- Monitor and improved efficiency of processes, team performance, and customer service.
- Direct operations staff by providing guidance, training, and support in order to meet company objectives.
- Perform cost analysis for various projects to determine budget requirements.
- Ensure compliance with safety regulations and maintain a safe work environment for all personnel.
- Analyze data from daily reports to identify trends in production performance metrics.
- Develop key performance indicators to measure effectiveness of operational processes.
- Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
National Onsite Coordinator
Exact Staff
Rancho Cucamonga
07.2019 - 12.2021
- Conduct orientations and onboarding sessions for new employees.
- Perform daily administrative tasks, such as scheduling meetings and preparing reports.
- Monitor daily attendance of employees and tracked vacation requests.
- Solve complex problems that arise during operations.
- Always ensure compliance with company policies and procedures.
- Provide guidance and support to team members when needed.
- Assist in recruiting and hiring qualified personnel for open positions onsite.
- Analyze data from various sources to identify areas of improvement.
- Travel as needed to other sites/states when training is required.
- Delegate work to staff, setting priorities and goals.
Onsite Manager
EmployBridge
Ontario
02.2016 - 01.2018
- Supervise staff, ensured proper training and development of team members.
- Develop and implement strategies to enhance customer satisfaction.
- Schedule service personnel for onsite visits and tracked progress of projects.
- Coordinate with other departments to ensure smooth operations.
- Resolve customer complaints in an efficient manner.
- Prepare detailed budgets for upcoming projects and monitored expenses closely.
- Generate monthly performance reports to track progress of projects.
- Evaluate employee performance regularly through appraisals and one-on-one meetings.
- Assign work and monitored performance of project personnel.
Logistics Supervisor
World Class Distribution
Fontana
12.2013 - 09.2015
- Provide oversight to ensure daily operations run efficiently and effectively.
- Conduct regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures.
- Organize transportation of goods in accordance with customer requirements.
- Monitor the delivery of shipments to ensure on-time arrival at destination.
- Ensure compliance with all applicable laws, regulations and safety standards related to logistics operations.
- Negotiate rates with carriers for both domestic and international shipments.
- Coordinate the scheduling of deliveries based on customer needs while optimizing resources utilization.
- Maintain records of all incoming, outgoing shipments by creating detailed reports that included shipment origin, destination, route taken and delivery date, time.
- Track orders from start to finish using enterprise resource planning system software.
Education
Accounting -
Chaffey College
Rancho Cucamonga, CABusiness Technology -
Inland Empire Job Corps
San Bernardino, CAHigh School Diploma -
Fontana A. B. Miller High School
Fontana, CASkills
- Strategic business development
- Customer engagement
- Comprehensive business strategy development
- Monitoring performance metrics
- Performance analysis
- Effective organizational management
- Continuous process evaluation
- Production management
- Workforce optimization
- Knowledge of business development strategies
- Team management
- Distribution planning
- Warehouse management
- Team leadership
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Operations Manager
Target UDC
01.2022 - Current
National Onsite Coordinator
Exact Staff
07.2019 - 12.2021
Onsite Manager
EmployBridge
02.2016 - 01.2018
Logistics Supervisor
World Class Distribution
12.2013 - 09.2015
Accounting -
Chaffey College
Business Technology -
Inland Empire Job Corps
High School Diploma -
Fontana A. B. Miller High School