TERESA MOLINA
South Huron,ON
Summary
Detail-oriented individual well-known for being disciplined. Pursuing an Operations Administrator position where exceptional skills will be appreciated.
Overview
14
14
years of professional experience
Work History
Operations Administrator - Contract
MANULIFE
2023.10 - 2024.04
- Provided administrative support, assisted the team with daily tasks, sales force, data entry, branch deposits, transfer of rep codes, closing accounts, updating accounts, and bulk accounts.
- Meeting deadlines, SLA, and daily Zoom meetings.
Investment Support Analyst - Contract
BANK OF MONTREAL
2022.11 - 2023.05
- Provided administrative support, responsible for reviewing documents, opening accounts, QA account opening, emails, investigations, meeting SLA deadlines, and zoom meetings.
Client Service Associate - Contract
TD WEALTH
2021.12 - 2022.09
- Provided remote customer service assistance to advisors and clients.
- Handled various tasks related to tax slips, including opening and closing accounts, transferring funds, conducting data entry, completing KYC procedures, managing sales force and CRM system, and responding to emails.
Customer Service/ Office Manager
ALL STAR DRIVING SCHOOL
2016.01 - 2020.03
- Provided a courteous and phone degree
- Filing, data entry and faxing
- Received payments from students ministry of transportation
- Hired, trained and supervised students
- Provided excellent customer service
Customer Service/ Sales
COOLING SYSTEM
2010.08 - 2015.12
- Provided a courteous and professional degree of telephone
- Filing, data entry and Provided excellent customer service
Education
Computer Training Course -
SENECA COLLEGE
Ontario Secondary School Diploma (O.S.S.D) -
ASCENSION OF OUR LORD SECONDARY SCHOOL
Skills
- Leadership
- Knowledge of banking software
- Document Management
- Data entry
- Customer Engagement
- Strong verbal and written communication
- Customer Support / Service
- Administration
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Operations Administrator - Contract
MANULIFE
2023.10 - 2024.04
Investment Support Analyst - Contract
BANK OF MONTREAL
2022.11 - 2023.05
Client Service Associate - Contract
TD WEALTH
2021.12 - 2022.09
Customer Service/ Office Manager
ALL STAR DRIVING SCHOOL
2016.01 - 2020.03
Customer Service/ Sales
COOLING SYSTEM
2010.08 - 2015.12
Computer Training Course -
SENECA COLLEGE
Ontario Secondary School Diploma (O.S.S.D) -
ASCENSION OF OUR LORD SECONDARY SCHOOL