Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Teresa Moffatt

Verdun

Summary

Dynamic professional with extensive experience in customer service and health and safety compliance at HMS Host International. Proven ability to enhance team performance and maintain quality assurance. Recognized for fostering positive relationships and mentoring staff, while effectively managing inventory control to meet operational needs. Committed to delivering exceptional service in fast-paced environments.

Overview

18
18
years of professional experience

Work History

House Cleaner

Nettoyage DET
08.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Kitchen Prep Cook

Chef En Vous
08.2017 - 06.2021
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Contributed to a positive team environment through effective communication and collaboration with staff members.

Assistant Manager

Rotisserie Scores
06.2014 - 11.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Waitress

Cafe Cargo
05.2013 - 05.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Assistant Manager

HMS Host International
01.2008 - 02.2012
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

Lachine High School
Lachine, QC

Skills

  • Health and safety compliance
  • Customer service
  • Quality assurance
  • Teamwork
  • Inventory control

Languages

English
Full Professional
French
Full Professional

Timeline

House Cleaner

Nettoyage DET
08.2021 - Current

Kitchen Prep Cook

Chef En Vous
08.2017 - 06.2021

Assistant Manager

Rotisserie Scores
06.2014 - 11.2015

Waitress

Cafe Cargo
05.2013 - 05.2014

Assistant Manager

HMS Host International
01.2008 - 02.2012

High School Diploma -

Lachine High School

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Teresa Moffatt