Teresa Middleton
Grande Prairie
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
19
19
years of professional experience
Work History
Branch Manager
ATB Financial
2015.09 - Current
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Regional Coordinator
OrangeTheory Fitness
2013.07 - 2015.09
- Coached employees through day-to-day work and complex problems.
- Led comprehensive staff member training covering key topics.
- Aided colleagues, managers and customers through regular communication and assistance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Pharmaceutical Rep
Impres Pharma
2013.01 - 2014.01
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Wellness Expert/Manager/Sales
Living Wellness Centre/Sauna Superstore
2011.08 - 2013.01
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Customer Service Agent
WestJet
2010.08 - 2012.07
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Personal Trainer/Sales
Hardcore Health & Fitness
2009.08 - 2010.01
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated customers through creative presentations about health and personal benefits of services.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
Paramedic
BC Ambulance Service
2008.01 - 2009.01
- Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Self-Employed
Nitster Holdings Inc
2006.01 - 2009.01
- Started and ran medic company d.b.a. Pulse First Aid
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supervised work of contracted employees to keep on task for timely completion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Emergency Medical Responder
Emergency Services Academy
Sherwood Park, AB08.2024
MBA -
Thompson Rivers University
Kamloops, BC12.2023
Scrum Master -
Innovel - Scrum Alliance
Alberta01.2022
Graduate Diploma - Business Administration
Thompson Rivers University
Kamloops, BC12.2021
Indigenous Canada -
University of Alberta
Alberta2021
Professional Practitioner Studies -
Centre of Spiritual Living
Edmonton, AB2016
Primary Care Paramedic -
Justice Institute of BC- Paramedic Academy
Kelowna, BC2009
Bachelor of Arts - Psychology
Thompson Rivers University
Kamloops, BC2005
Bachelor of Science - Biology
Thompson Rivers University
Kamloops, BC2005
Skills
- Decision Making
- Goal Setting
- Relationship Building
- Adaptable to Changing Conditions
- Employee Development
- Coaching and Mentoring
- Financial Oversight
- Reporting familiarity
Timeline
Branch Manager
ATB Financial
2015.09 - Current
Regional Coordinator
OrangeTheory Fitness
2013.07 - 2015.09
Pharmaceutical Rep
Impres Pharma
2013.01 - 2014.01
Wellness Expert/Manager/Sales
Living Wellness Centre/Sauna Superstore
2011.08 - 2013.01
Customer Service Agent
WestJet
2010.08 - 2012.07
Personal Trainer/Sales
Hardcore Health & Fitness
2009.08 - 2010.01
Paramedic
BC Ambulance Service
2008.01 - 2009.01
Self-Employed
Nitster Holdings Inc
2006.01 - 2009.01
Emergency Medical Responder
Emergency Services Academy
MBA -
Thompson Rivers University
Scrum Master -
Innovel - Scrum Alliance
Graduate Diploma - Business Administration
Thompson Rivers University
Indigenous Canada -
University of Alberta
Professional Practitioner Studies -
Centre of Spiritual Living
Primary Care Paramedic -
Justice Institute of BC- Paramedic Academy
Bachelor of Arts - Psychology
Thompson Rivers University
Bachelor of Science - Biology
Thompson Rivers University
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