Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Middleton

Grande Prairie

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

19
19
years of professional experience

Work History

Branch Manager

ATB Financial
09.2015 - Current
  • Developed high-performing team through targeted recruitment, training, and performance management initiatives.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Regional Coordinator

OrangeTheory Fitness
07.2013 - 09.2015
  • Coached employees through day-to-day work and complex problems.
  • Led comprehensive staff member training covering key topics.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Pharmaceutical Rep

Impres Pharma
01.2013 - 01.2014
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

Wellness Expert/Manager/Sales

Living Wellness Centre/Sauna Superstore
08.2011 - 01.2013
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Customer Service Agent

WestJet
08.2010 - 07.2012
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Provided primary customer support to internal and external customers.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Personal Trainer/Sales

Hardcore Health & Fitness
08.2009 - 01.2010
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Educated customers through creative presentations about health and personal benefits of services.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.

Paramedic

BC Ambulance Service
01.2008 - 01.2009
  • Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.

Self-Employed

Nitster Holdings Inc
01.2006 - 01.2009
  • Started and ran medic company d.b.a. Pulse First Aid
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Emergency Medical Responder

Emergency Services Academy
Sherwood Park, AB
08.2024

MBA -

Thompson Rivers University
Kamloops, BC
12.2023

Scrum Master -

Innovel - Scrum Alliance
Alberta
01.2022

Graduate Diploma - Business Administration

Thompson Rivers University
Kamloops, BC
12.2021

Indigenous Canada -

University of Alberta
Alberta
2021

Professional Practitioner Studies -

Centre of Spiritual Living
Edmonton, AB
2016

Primary Care Paramedic -

Justice Institute of BC- Paramedic Academy
Kelowna, BC
2009

Bachelor of Arts - Psychology

Thompson Rivers University
Kamloops, BC
2005

Bachelor of Science - Biology

Thompson Rivers University
Kamloops, BC
2005

Skills

  • Decision Making
  • Goal Setting
  • Relationship Building
  • Adaptable to Changing Conditions
  • Employee Development
  • Coaching and Mentoring
  • Financial Oversight
  • Reporting familiarity

Timeline

Branch Manager

ATB Financial
09.2015 - Current

Regional Coordinator

OrangeTheory Fitness
07.2013 - 09.2015

Pharmaceutical Rep

Impres Pharma
01.2013 - 01.2014

Wellness Expert/Manager/Sales

Living Wellness Centre/Sauna Superstore
08.2011 - 01.2013

Customer Service Agent

WestJet
08.2010 - 07.2012

Personal Trainer/Sales

Hardcore Health & Fitness
08.2009 - 01.2010

Paramedic

BC Ambulance Service
01.2008 - 01.2009

Self-Employed

Nitster Holdings Inc
01.2006 - 01.2009

Emergency Medical Responder

Emergency Services Academy

MBA -

Thompson Rivers University

Scrum Master -

Innovel - Scrum Alliance

Graduate Diploma - Business Administration

Thompson Rivers University

Indigenous Canada -

University of Alberta

Professional Practitioner Studies -

Centre of Spiritual Living

Primary Care Paramedic -

Justice Institute of BC- Paramedic Academy

Bachelor of Arts - Psychology

Thompson Rivers University

Bachelor of Science - Biology

Thompson Rivers University

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