Teresa Marshall
Edmonton
Summary
Proficient in Microsoft Office Suite and Google Workspace, with a proven ability to quickly learn and adapt to new administrative systems such as SharePoint and PeopleSoft. Experienced in coordinating meetings, events, and departmental operations, maintaining accurate records and databases, and providing high-level administrative support in dynamic environments. Known for strong communication, organization, and attention to detail while handling multiple priorities with professionalism and discretion.
Overview
8
8
years of professional experience
Work History
Restaurant & Operations Manager
Flava Cafe
10.2022 - 08.2024
- Coordinated departmental activities and large-scale community events, including scheduling, logistics, and staffing for events such as the Edmonton Drag Festival and Jerk Festival, managing 15+ staff members.
- Managed daily administrative operations including scheduling, procurement, recordkeeping, and regulatory compliance.
- Served as first point of contact for client and vendor inquiries, providing professional and timely resolutions.
- Maintained accurate records and databases to track inventory, budgets, and operational needs.
- Drafted, formatted, and proofread internal communications, event programs, and promotional materials.
Customer Service Intern
On Point Financial Services
02.2020 - 03.2020
- Responded to client inquiries, assessed needs, and provided tailored solutions.
- Maintained and updated client records to improve service delivery efficiency.
- Prepared and reviewed professional correspondence to ensure accuracy and compliance.
Store Associate
Walmart
06.2019 - 08.2019
- Delivered customer service as a primary point of contact, assisting with inquiries and purchases.
- Maintained organized product displays and accurate inventory records.
Dormitory Supervisor
Moneague College
09.2016 - 05.2019
- Managed administrative processes for student housing, including scheduling, reporting, and policy enforcement.
- Coordinated with multiple departments to address facilities needs and support student engagement activities.
- Organized student meetings and events to promote a positive living environment.
Education
Bachelor of Business Administration - Human Resource Management
Moneague College
St. Ann01.2021
Skills
- Departmental & Office Administration
- Meeting and Event Coordination
- Professional Correspondence, Proofreading & Editing
- Stakeholder & Student Communication
- Confidential Information Handling & Discretion
- Time Management & Multi-Priority Coordination
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
- Problem-Solving & Process Improvement
Timeline
Restaurant & Operations Manager
Flava Cafe
10.2022 - 08.2024
Customer Service Intern
On Point Financial Services
02.2020 - 03.2020
Store Associate
Walmart
06.2019 - 08.2019
Dormitory Supervisor
Moneague College
09.2016 - 05.2019
Bachelor of Business Administration - Human Resource Management
Moneague College
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