Teresa Ly
Kelowna,BC
Summary
Friendly and organized customer service professional with 2+ years of experience in fast-paced hospitality environments. Proven ability to manage front-of-house operations, handle guest inquiries, and create a welcoming, professional atmosphere. Seeking to bring strong communication and multitasking skills to a front desk or receptionist position.
Overview
7
7
years of professional experience
Work History
Server
Arashi Ramen
04.2025 - Current
- Delivered high-quality service in a fast-paced environment.
- Built rapport with guests and resolved issues professionally.
- Balanced multiple tables while ensuring accuracy and satisfaction.
- Communicated effectively with team members and management.
Supervisor
Kimbap and Sushi
07.2024 - Current
- Oversaw daily operations, ensuring efficient workflow within kitchen and dining areas.
- Acted as primary point of contact for customer concerns, ensuring satisfaction.
- Trained new employees on customer service standards and procedures.
- Handled reservations, coordinated with kitchen and floor staff for smooth service.
Barista
Blenz Coffee
10.2023 - 08.2024
- Delivered high-quality service in a fast-paced environment.
- Built rapport with guests and resolved issues professionally.
- Balanced multiple tables while ensuring accuracy and satisfaction.
- Communicated effectively with team members and management.
Front Desk Receptionist Volunteer
Non-Profit Organizations
09.2018 - 12.2019
- Greeted and assisted visitors, ensuring a welcoming and professional front desk environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for staff, optimizing time management.
- Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.
Education
Business Administration Diploma - Business Management
Okanagan College
Kelowna06-2025
High School Diploma -
Rutland Secondary School
Kelowna, BC06-2022
Skills
- Excellent Verbal & Written Communication
- Multitasking in High-Pressure Settings
- Customer Service & Guest Relations
- Phone & Email Etiquette
- Conflict Resolution
- Scheduling & Appointment Management
Languages
English
Full Professional
Timeline
Server
Arashi Ramen
04.2025 - Current
Supervisor
Kimbap and Sushi
07.2024 - Current
Barista
Blenz Coffee
10.2023 - 08.2024
Front Desk Receptionist Volunteer
Non-Profit Organizations
09.2018 - 12.2019
Business Administration Diploma - Business Management
Okanagan College
High School Diploma -
Rutland Secondary School