Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Teresa Ly

Kelowna,BC

Summary

Friendly and organized customer service professional with 2+ years of experience in fast-paced hospitality environments. Proven ability to manage front-of-house operations, handle guest inquiries, and create a welcoming, professional atmosphere. Seeking to bring strong communication and multitasking skills to a front desk or receptionist position.

Overview

7
7
years of professional experience

Work History

Server

Arashi Ramen
04.2025 - Current
  • Delivered high-quality service in a fast-paced environment.
  • Built rapport with guests and resolved issues professionally.
  • Balanced multiple tables while ensuring accuracy and satisfaction.
  • Communicated effectively with team members and management.


Supervisor

Kimbap and Sushi
07.2024 - Current
  • Oversaw daily operations, ensuring efficient workflow within kitchen and dining areas.
  • Acted as primary point of contact for customer concerns, ensuring satisfaction.
  • Trained new employees on customer service standards and procedures.
  • Handled reservations, coordinated with kitchen and floor staff for smooth service.


Barista

Blenz Coffee
10.2023 - 08.2024
  • Delivered high-quality service in a fast-paced environment.
  • Built rapport with guests and resolved issues professionally.
  • Balanced multiple tables while ensuring accuracy and satisfaction.
  • Communicated effectively with team members and management.

Front Desk Receptionist Volunteer

Non-Profit Organizations
09.2018 - 12.2019
  • Greeted and assisted visitors, ensuring a welcoming and professional front desk environment.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Scheduled appointments and maintained calendar for staff, optimizing time management.
  • Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.

Education

Business Administration Diploma - Business Management

Okanagan College
Kelowna
06-2025

High School Diploma -

Rutland Secondary School
Kelowna, BC
06-2022

Skills

  • Excellent Verbal & Written Communication
  • Multitasking in High-Pressure Settings
  • Customer Service & Guest Relations
  • Phone & Email Etiquette
  • Conflict Resolution
  • Scheduling & Appointment Management

Languages

English
Full Professional

Timeline

Server

Arashi Ramen
04.2025 - Current

Supervisor

Kimbap and Sushi
07.2024 - Current

Barista

Blenz Coffee
10.2023 - 08.2024

Front Desk Receptionist Volunteer

Non-Profit Organizations
09.2018 - 12.2019

Business Administration Diploma - Business Management

Okanagan College

High School Diploma -

Rutland Secondary School

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Teresa Ly