Summary
Overview
Work History
Education
Skills
Languages
Family Service Bureau Regina
Timeline
Generic

Teresa Johnson

Vancouver,BC

Summary

Creative leader and skilled tattooist with a proven track record in business development and customer relations, honed by being Self Employed since 1995 (Electro-LadyLux - electroladylux.com). Excelled in staff and self management, fostering a customer retention through exceptional service and personalized solutions. Expert in negotiation and relationship building, driving operational excellence, communications and artistry.

Overview

39
39
years of professional experience

Work History

Business Owner/tattooist

Self Employed
04.1995 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Established a loyal client base through consistent high-quality artwork and excellent interpersonal skills.
  • Continually improved artistic skills through professional development workshops, seminars, and industry conventions.
  • Educated clients on proper aftercare procedures, leading to fewer instances of infection or complications posttattooing.
  • Collaborated with clients to create custom tattoo designs, resulting in increased referrals and positive reviews.
  • Streamlined the consultation process for clients by effectively communicating design ideas and options.
  • Increased repeat clientele by delivering exceptional customer service and maintaining a clean, safe, and sterile work environment.
  • Reduced customer wait times by efficiently prepping workstations and materials ahead of scheduled appointments.
  • Assisted in managing inventory levels of ink supplies, needles, gloves, and other essential materials for efficient studio operations.
  • Mentored junior artists in developing their own style while adhering to best industry practices regarding safety protocols and hygiene standards.
  • Mastered various tattoo techniques, styles, and equipment, ensuring versatile offerings for clients.
  • Fostered a welcoming atmosphere within the studio, encouraging open communication between staff and clientele to address any concerns or expectations.
  • Enhanced customer satisfaction by providing personalized and unique tattoo designs according to their preferences.
  • Created custom tattoo designs for customers.

Sales Associate

Value Village
09.1989 - 06.1991
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Stained Glass Apprentice

David Johnson Studio
01.1986 - 08.1988
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Prepared worksite by setting up required tools and supplies.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.
  • Implemented suggestions from mentors, leading to enhanced productivity and skill development.
  • Contributed to customer satisfaction by providing timely and courteous service during on-site assignments.

Education

Psychology

University of Regina
Regina, SK

Bachelor Of Fine Arts - Tattooing / Studio

Emily Carr University
Vancouver, BC
06.1995

Skills

  • Client Support
  • Customer Service Expertise
  • Detail-Oriented Approach
  • Persistent Achiever
  • Cultivating Strong Connections
  • Task Prioritization
  • Training Facilitation
  • Performance Enhancement
  • Client Relationship Management
  • Strategic Purchasing
  • Informed Decision-making
  • Conflict Resolution
  • Cost Monitoring
  • Talent Acquisition
  • Manage Start-Up Activities
  • Employee Supervision
  • Strategic Negotiation Experience
  • Mentoring Experience
  • Staffing Management
  • Resource Allocation
  • Employee Training
  • Effective Communication Skills
  • Collaborative Leadership Skills
  • Staff Scheduling Management
  • Client Retention

Languages

English
Full Professional

Family Service Bureau Regina

Held a position as a member of the board of Directors for the FSB Regina 1985-1988

-attended board meetings

-coordinated Meals on Wheels drivers

- volunteered for Peer Counselling Program - for teen mothers- entailed going to schools & talking to classrooms about the experience of being a teen mom, and offering resources/ information to receive support/assistance.

Timeline

Business Owner/tattooist

Self Employed
04.1995 - Current

Sales Associate

Value Village
09.1989 - 06.1991

Stained Glass Apprentice

David Johnson Studio
01.1986 - 08.1988

Psychology

University of Regina

Bachelor Of Fine Arts - Tattooing / Studio

Emily Carr University

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Teresa Johnson