Teresa Insel
Langley,B.C
Summary
Dedicated and detail-oriented professional with an excellent work ethic and positive demeanor. Excelling in order accuracy and customer engagement. Committed to maintaining a high standard of service and communication, and consistently exceeding expectations in fast-paced environment. Effective at prioritizing tasks and meeting deadlines. Willing to learn and a reliable team player.
Overview
32
32
years of professional experience
Work History
Online Grocery Associate
Thrifty Foods
10.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion for delivery or pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Packed and completed orders in labeled, temperature-appropriate storage pending customer delivery or pick up.
- Provided substitution and informed customers of changes.
- Used POS system to process grocery orders
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Receptionist
Hairplay Studio
10.2012 - 05.2023
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and scheduled clients with stylist
- Maintained a clean and neat salon to welcome our visitors with a positive first impression.
- Supported efficiency of salon by performing clerical tasks such as data entry, photocopying,and scanning documents.
- Confirmation calls and texts for appointments.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Payroll for all employees
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with suppliers through email and telephone to place weekly orders and maintain inventory
- Opening and closing of Salon
- Enhanced visitor experience by providing any assistance needed.
- Cleaning and tidying of salon including towels and trolleys
Cosmetic Beauty Advisor
Shoppers Drug Mart
03.1993 - 09.2012
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Received payment using POS systems.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Collaborated with team members to plan and execute successful in-store events promoting new product launches.
Education
Hairdressing
Raymonds School of Hairdressing
Burnaby, BC12-1983
High School Diploma -
Grand Forks Secondary School
Grand Forks, BC06-1983
Skills
- Customer engagement
- Order accuracy
- Maintaining displays
- Shelf stocking
- Food safety awareness
- Attention to detail
- Accurate money handling
- Strong interpersonal skills
Accomplishments
Serving It Right Course
Cracking the Dementia Code
Computer Skills Level 2
Languages
English
Full Professional
Serving It Right
Completed Serving It Right Course in 2024
Timeline
Online Grocery Associate
Thrifty Foods
10.2024 - Current
Receptionist
Hairplay Studio
10.2012 - 05.2023
Cosmetic Beauty Advisor
Shoppers Drug Mart
03.1993 - 09.2012
Hairdressing
Raymonds School of Hairdressing
High School Diploma -
Grand Forks Secondary School
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