Teresa Henry
Gorham,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Teresa has taken five years off from the workforce to start a family and is ready to re-enter the job market and put her skills to the test. She is a proactive and goal-oriented professional with excellent time management skills started at the front desk but honed in the oil and gas energy field in Alberta.
Overview
10
10
years of professional experience
Work History
Oiler
OJ Pipelines LTD
11.2016 - 03.2019
- Assisted crew members during emergency situations, demonstrating quick thinking and problem-solving abilities.
- Checked machines and components for malfunctions and maintenance needs.
- Reduced downtime by promptly addressing any machinery issues and coordinating repairs.
- Demonstrated exceptional attention to detail, ensuring that all components of machinery were functioning properly and effectively.
- Improved equipment reliability by conducting regular maintenance checks and lubrication.
- Bolstered crew morale by maintaining a positive attitude and assisting colleagues as needed, fostering a cooperative work environment.
- Contributed to cost savings by detecting potential problems that could lead to expensive repairs if left unaddressed.
- Maintained accurate logs of all maintenance tasks for future reference and analysis.
- Communicated effectively between Forman and the machine operator's next daily task, kept the operator on task and moving forward in a high-stress environment.
Oiler
Banister Pipelines
04.2016 - 11.2016
- Assisted crew members during emergency situations, demonstrating quick thinking and problem-solving abilities.
- Checked machines and components for malfunctions and maintenance needs.
- Demonstrated exceptional attention to detail, ensuring that all components of machinery were functioning properly and effectively.
- Improved equipment reliability by conducting regular maintenance checks and lubrication.
- Reduced downtime by promptly addressing any machinery issues and coordinating repairs.
- Demonstrated commitment to ongoing professional development by attending workshops, trainings, and conferences related to oiler responsibilities.
- Bolstered crew morale by maintaining a positive attitude and providing assistance to colleagues as needed, fostering a cooperative work environment.
- Contributed to cost savings by detecting potential problems that could lead to expensive repairs if left unaddressed.
- Maintained accurate logs of all maintenance tasks for future reference and analysis.
- Assisted in loading trucks with tools and supplies for the day's tasks and followed proper safety protocols when doing so.
- Acted as a traffic awareness when working near roadways to alert excavator operator of on coming traffic.
- Assisted operator under powerlines, acting as a guide when walking machine under them
Front Desk Associate
Mountain Park Lodges
05.2012 - 04.2013
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Utilized hotel management software for data entry and reporting purposes.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed and maintained positive relationships with guests for satisfaction.
- Implemented marketing and promotional initiatives to increase occupancy.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Coordinated with vendors for repair and maintenance of hotel.
Laborer
Ledcor Pipeline
09.2011 - 04.2012
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Picked Rocks in hot weather
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
Front Desk Associate
Mountain Park Lodges
04.2009 - 09.2011
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Utilized hotel management software for data entry and reporting purposes.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Implemented marketing and promotional initiatives to increase occupancy.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Coordinated with vendors for repair and maintenance of hotel.
Education
High School Diploma -
Fenelon Falls Secondary School
Fenelon Falls, ON06-2004
Skills
- Equipment safety
- Stress tolerance
- Safety protocols adherence
- Safety awareness
- Machine operation
- Teamwork
- Time management
- Organizational skills
- Active listening
- Relationship building
- Professionalism
- Interpersonal communication
- Written communication
Languages
English
Full Professional
Timeline
Oiler
OJ Pipelines LTD
11.2016 - 03.2019
Oiler
Banister Pipelines
04.2016 - 11.2016
Front Desk Associate
Mountain Park Lodges
05.2012 - 04.2013
Laborer
Ledcor Pipeline
09.2011 - 04.2012
Front Desk Associate
Mountain Park Lodges
04.2009 - 09.2011
High School Diploma -
Fenelon Falls Secondary School
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