Teresa Haydon
Welland,ON
Summary
My dazzling flair for unique program, event and communication management has led to many opportunities since joining Accenture over 25 years ago.
I consider myself the "sharer of goodness". I know all of Accenture's best people programs, where to find them, how to share them, and who to share them with.
Based in Canada's Niagara Region, I am the point of contact for creating exceptional Delivery Operations' site visits as well as designing and hosting events (in person, hybrid and in the metaverse). My focus is on delivering, tracking and promoting employee programs and connecting Operations talent through spirited communications and marketing using email, Teams and Viva Engage. I host a monthly program review called Tea with T and have been dubbed a PowerPoint wizard.
The highlight of my career was bringing Accenture's first Downie Wenjack Legacy Space to our St Catharines office!
I have 20+ years' experience leading knowledge management programs including solutioning content platforms for clients.
I am passionate about driving inclusion and diversity (I&D) at work and in my community. I am the Operations I&D Lead and the Canada Communication Lead for the Canada Women's Employee Resource Group and the Niagara Corporate Citizenship co-lead. I also facilitate a monthly new joiner experience event which connects new talent to all the great programs available at Accenture Canada.
Outside of work, I enjoy rock n' roll, road trips and volunteering locally.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Management Lead
Accenture
80 King St, St Catharines, ON
12.2019 - Current
- Deliver, track and promote programs supporting North America Client Experience Operations programs for over 1,300 employees in Canada
- With pizazz, create all content in all communication channels including portal articles, email, mailer tool, Viva Engage and Teams
- Design and host innovative Operations’ program events for Canada employees including Tea with T, a monthly news and events round-up call for Managers
- Facilitate, organize and execute Operations Town Hall meetings for Operations staff across Canada
- Own the site visit experience in Niagara – the showcase site for Intelligent Sales and Customer Operations in Canada
- Manage recognition and reward programs for Operations employees
- Manage operating review events, distribution lists and agendas for the Canada Delivery and Transformation Operations Lead
- Niagara and Fredericton Location Point of Contact for Internal Community Engagement and External Community Engagement events and budgets
- Support and create content and stories for all award submissions including Stellar Awards, V360 Awards, and ContactNB Awards
- Champion Digital Worker toolkit by sharing all digital worker tools including GenAItools like CoPilot for M365
- Promote Technology Quotient learning and goals as a North America TQ Ambassador.
- Host new joiner experience monthly to connect new talent with the best people and programs at Accenture
- Inclusion and Diversity Champion supporting I&D priorities across Canada Operations. Including the new Indigenous Learning Program, Self-Identification in Workday and Power of Privilege Webinars
- Support onboarding of new Employee Resource Group Leads and act as a trusted partner to ensure they recognize key Inclusion & Diversity moments with events and communication support throughout the year. This includes Bell Let’s Talk Day, the National Day for Truth and Reconciliations, PRIDE Month, Emancipation Day and International Women's Day.
- Manage four Viva Engage communities and the new ERG event approval process across all Canadian Centres
- Track all local engagement and sponsorship spend adhering to policy and vendor procurement guidelines
Communication Specialist - North America Delivery
Accenture
3401 Schmon Pkwy, Thorold ON
01.2000 - 09.2019
- Develop and execute communication plans for North America Service Delivery Operations
- Use powerful written communication skills to receive, analyze, write and distribute news articles to over 7,000 employees
- Expertly develop, design and maintain innovative web content to market programs, events and training for employees
- Create masterful PowerPoint decks. I have been tagged as “The Big Guns” and have been called upon hundreds of times for deck reformatting
- Lead communications for the Global Capability Team which includes writing news articles, formatting thought leadership assets and maintaining internal web content and news feeds
- Managed a global collaboration effort called Collaborate to Differentiate by facilitating meetings with Senior Managers from all company offerings
- Participate in project teams on major initiatives and prepare communication material to support all job changes resulting from systems and process improvement
- Assist in scheduling and executing Town Hall style meetings for upwards of 100,000 Operations staff across the company
- Generate and compile user reports to strategize program planning
- Develop content editing standards and training documentation
Customer Service Representative
Accenture
3401 Schmon Parkway, Thorold ON
09.1998 - 12.1999
- Two years of experience as a Customer Service Representative handling calls for large energy sector clients including Enbridge Gas Distribution, Direct Energy and Terasen Gas.
- In this role I perfected my customer service skills by expertly handling incoming billing, collection and service calls while demonstrating excellent multi-tasking and computer skills
- Acted as a mentor to tenured staff to improve their handle time
- Assisted the Performance Support team by peer coaching newly-trained CSRs
- Acted as a Team Leader to answer CSR questions and handle escalated calls
Education
Associate of Applied Science - Journalism - Print
Niagara College
Welland, ON06.1996
Skills
- Master Level Communications
- Clear and Positive Customer Service
- Adaptable
- Strategic
- Sparkling Creativity
- All Microsoft Office Applications including CoPilot
- Training and Development
- Public Speaking
- Event Planning and Execution
- Presentation Creation and Delivery
- Interpersonal Skills
- Canadian Press Style
- Photography
Accomplishments
- Employee Resource Group Rockstar in 2021 to 2024
- Technology Quotient Ambassador of the month in March 2021
- Client Experience Operations High Flyer Award in 2021
- Accenture Operations Greater Than Award Winner (now called V360) for building The Bridge – a circle for North America Service Delivery Operations
- Invited to Operations Studio to plan the Growth Performance Services Virtual Tour (now called Intelligent Sales and Customer Operations)
- Onboarded and showcased the Accenture Knowledge Navigator (AKN) for BPS clients all over the world
- Accenture Operations Delivery Live Idea selected for global implementation
- Regularly receive recognition awards
- Quarterly WeInnovate@Accenture Idea contest runner-up
- Completed event planning course through Niagara College
Languages
English
Full Professional
Certification
Event Planning Certification - Niagara College
Timeline
Program Management Lead
Accenture
12.2019 - Current
Communication Specialist - North America Delivery
Accenture
01.2000 - 09.2019
Customer Service Representative
Accenture
09.1998 - 12.1999
Associate of Applied Science - Journalism - Print
Niagara College