Teresa Goupil
Morrisburg
Summary
Dynamic Service Advisor with a strong work ethic at Upper Canada Motor Sales. Adept at enhancing customer satisfaction through effective communication and vehicle assessment. Proven ability to manage multiple priorities while resolving complaints and submitting warranty claims, fostering long-term relationship build on trust. Skilled in-service scheduling and workflow management.
Overview
26
26
years of professional experience
Work History
Service Advisor/Service Manager
Upper Canada Motor Sales
01.2002 - 09.2022
- Set-up appointments, speak to customer about vehicle issues, write-up work orders, distribute work orders to mechanics, submit warranty claims, filed all related correspondence.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Attendant
MacEwen Gas Bar
09.2000 - 12.2002
- Managed cash register transactions accurately, ensuring proper payment and change were given to customers. Monitored fuel in underground storage tanks through automated systems or manual measurements when required. Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Clerk
ODonto
01.1997 - 08.2000
- Operated the machine that put the bristles in toothbrushes. Operated the machines that assembled floss on spools. Completed the final packaging of dental floss and toothbrushes with labels and wrapping. Assist quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
Education
Hotel Restaurant Management
Loyalist College
Belleville, ON06.1991
Grade 12 Diploma - undefined
North Dundas District High School
Chesterville, ON06.1989
Skills
- Customer Service
- Strong work ethic
- Attention to detail
- Excellent communication
- Multitasking and organization
- Listening skills
Timeline
Service Advisor/Service Manager
Upper Canada Motor Sales
01.2002 - 09.2022
Attendant
MacEwen Gas Bar
09.2000 - 12.2002
Clerk
ODonto
01.1997 - 08.2000
Grade 12 Diploma - undefined
North Dundas District High School
Hotel Restaurant Management
Loyalist College
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