Teresa Gonzalez-Sapien
Lemon Grove
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. Goal-oriented, equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Knowledgeable and dedicated customer service professional with extensive experience Firs Aid and Safety industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Sales Service Representative
Cintas First Aid And Safety
04.2021 - Current
- Service existing accounts, obtained orders and established new accounts by planning and organizing daily work schedule.
- Built strong relationships with customers through positive attitude, attentive response, trust and mutual respect.
- Direct interactions with customers in order to work together to make and keep their business compliant with OSHA and their company standards.
- Identified and educated customers needs for products and services.
- Customer service, selling products that meet customers needs.
- Efficiently order and distribute products to customers to fit their customized needs.
- Planned and adjusted daily shift needs based on seasonal, weekly and hourly business demands.
- Worked with Service Managers to drive up sales.
Assistant Store Manager
Spirit Halloween Super Store
08.2021 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Inventory Management Specialist
Cintas First Aid And Safety
12.2014 - 04.2021
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed physical inventory counts each quarter.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Oversaw full control of over one million dollars worth of inventory.
- Ensured warehouse was up to safety standards in order to maintain a safe work environment.
- Created and sent purchase order documents to vendors for proper ordering of products.
- Worked directly with vendors in order to keep costs down and order products efficiently.
- Enforced all applicable OSHA, FDA and company rules and regulations, laws and standards.
- Worked independently as well as part of a team to support and meet project milestones.
- Used SAP software system to maintain, order and research inventory. As well as to process all procedures.
- Provided support in developing and implementing procedures in order to reduce inventory variances by managing inbound and outbound products and managing shipping costs.
- Oversaw organization related ordering, storing, receiving and distributing materials, equipment, merchandise and supplies.
- Ensured orders were filled accurately and efficiently.
- Responsible for filling orders requested by service personnel.
- Enforced security policy and procedures to protect against malicious mischief.
- Ensured proper inventory levels were set in order to meet company demands, while reducing losses and inefficiencies.
Garment Quality Auditor
Cintas Uniform Division
11.2010 - 12.2014
- Maintained high levels of quality and productivity, attention to detail, count accuracy of materials and unit appearance.
- Hung, folded and packaged finished articles to delivers to customers.
- Maximum utilization of equipment by operating machinery at optimum capacity and speed.
- Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
- Conducted training and mentored partners to promote productivity accuracy and commitment to friendly service.
- Increased customers satisfaction by resolving any quality issues.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
Sales Associate
Walmart
04.2004 - 04.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Technology Academy
San Diego, CA01.2001
Skills
- Regulatory Compliance
- Process Improvements
- Paperwork Processing
- Bilingual fluent in Spanish
- Order Processing
- Quality Control
- Customer Service
- Direct Sales
- Adaptability
- Team work
- Time management
- Decision Making
Accomplishments
- Achieved the lowest inventory variance in the locations history within the first 6 months as an Inventory Management Specialist.
- Ranked #30 in the country as top Sales Service Representative in my first full fiscal year.
- Obtained Parner of the Month many time throughout the years.
- Achieved top First Aid Champion of my location n my first year.
- CPR and AED Certified.
Professional Refrences
Josephine Iuli Office Supervisor (619) 772-3935
Robert Brown Business Development Representative (619) 822-7107
Alex Diaz Equipment Rental Associate (619) 769-9582
Timeline
Assistant Store Manager
Spirit Halloween Super Store
08.2021 - 11.2021
Sales Service Representative
Cintas First Aid And Safety
04.2021 - Current
Inventory Management Specialist
Cintas First Aid And Safety
12.2014 - 04.2021
Garment Quality Auditor
Cintas Uniform Division
11.2010 - 12.2014
Sales Associate
Walmart
04.2004 - 04.2009
High School Diploma -
Technology Academy
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