Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Teresa Fung

Milpitas

Summary

Hello! I am hardworking and motivated, with over 3 years of experience and a record of success in the customer service industry. I have an amazing history of balancing team performance, customer service targets, and business objectives. I am dedicated to working closely with my team to maximize productivity and optimize procedures. I also strive to build meaningful connections with customers to ensure that their needs are met. I am a decisive leader with good planning and organizational skills to ensure every shift runs smoothly.

Overview

3
3
years of professional experience

Work History

Manager

Grocery Outlet Bargain Market
Milpitas
03.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Shift Lead Manager

Chick-Fil-A Restaurant
Milpitas
06.2022 - 03.2023
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Collaborated with other departments to ensure the timely delivery of products or services to customers.
  • Provided feedback to team members on their performance levels.
  • Conducted regular meetings with staff to discuss progress towards goals.
  • Trained new employees on procedures, policies, and job functions.

Education

High School Diploma -

Milpitas High School
Milpitas, CA
06-2024

Some College (No Degree) - Mechanical Engineering

De Anza College
Cupertino, CA

Skills

  • Effective communication
  • Problem solving
  • Time management
  • Task delegation
  • Sales techniques
  • Financial management
  • Teamwork and collaboration

Affiliations

  • Photography (Cars and Portrait)
  • Musician
  • Math and Reading Tutor

Languages

Spanish
Limited
Chinese (Mandarin)
Professional

References

References available upon request.

Timeline

Manager

Grocery Outlet Bargain Market
03.2023 - Current

Shift Lead Manager

Chick-Fil-A Restaurant
06.2022 - 03.2023

High School Diploma -

Milpitas High School

Some College (No Degree) - Mechanical Engineering

De Anza College

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Teresa Fung