Teresa Frank
Riverside
Summary
Experienced RN Case Manager with background in providing high-quality patient care and effective case management. Strengths include strong decision-making skills, efficient coordination of care plans, and effective communication with multidisciplinary teams. Previous work has demonstrated significant impact on improving patient outcomes through the development and implementation of comprehensive care strategies.
Compassionate professional with a strong background in patient advocacy and education. Known for facilitating communication among patients, families, and healthcare teams to ensure optimal care and resource utilization.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
RN Case Manager
Kaiser Permanente, Fontana
Fontana
09.2011 - 03.2025
- Assessed patient needs and developed individualized care strategies.
- Educated patients on health management and preventive care practices.
- Facilitated communication between patients, families, and healthcare providers.
- Reviewed medical records for compliance with healthcare standards.
- Provided support for complex case discussions and problem-solving sessions.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Maintained accurate documentation of patient progress in the electronic health record.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Facilitated referrals to community resources for additional support services.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
RN Supervisor
San Bernardino County Clinic
San Bernardino
10.2010 - 08.2011
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Provided emotional support and comfort to families during difficult times.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Performed triage assessments of walk-in patients in a clinic setting.
Education
BSN - Nursing
California State University, Fullerton
Fullerton, CA02-1995
Associate Of Arts (AA) - Nursing Practice
El Camino College
Torrance, CA12-1987
Skills
- Patient evaluation and care strategy
- Management of cases and documents
- Adherence to healthcare regulations
- Collaboration across disciplines
- Analytical problem solving
- Review of utilization practices
- Resource management in community settings
- Discharge strategy planning
Certification
RN license # 439469
Timeline
RN Case Manager
Kaiser Permanente, Fontana
09.2011 - 03.2025
RN Supervisor
San Bernardino County Clinic
10.2010 - 08.2011
BSN - Nursing
California State University, Fullerton
Associate Of Arts (AA) - Nursing Practice
El Camino College