Teresa Collins
San Diego
Summary
Collaborative team member dedicated to enhancing patient well-being through effective activity planning. Recognized for strong time management skills while creating inclusive environments where individuals feel comfortable and engaged. Eager to leverage customer service experience in supporting your organization’s mission.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Activity Assistant
Reo Vista Healthcare Center
San Diego
03.2025 - Current
- Facilitated recreational activities for patients of varying physical abilities, promoting social interaction and well-being.
- Supervised patients with cognitive decline and fall risk, ensuring safety and engagement during activities.
- Assist patients with their creative projects or group activities.
- Create a positive and inclusive environment where participants feel comfortable trying new things and expressing themselves creatively.
- Collaborate with program coordinators to develop new activity ideas that align with the organization's mission and goals.
- Communicate with the patient's care team about concerns or note behavioral risks.
- Documented client participation and progress accurately, adhering to regulatory requirements to support quality care.
- Assisted with equipment setup for activity sessions.
- Transport patients from the nursing station to the activity room and vice versa.
Food Service Worker
Paradise Valley Hospital
San Diego
09.2021 - 01.2024
- Operated dish room and served as cashier in hospital cafeteria, ensuring efficient food service.
- The dish room has three positions. The two main tasks that all three have in common are preparing to assemble and serve the food trays for an allotted number of patients, ideally within one hour, and secondly, facilitating dishes to be cleaned and sanitized.
- Unloaded and sanitized carts that delivered patient trays to the floors.
- Processed transactions and upheld cleanliness standards in cafeteria, enhancing customer experience.
- Served hospital staff and processed their transactions.
- Reconciled cash register at cafe closure, ensuring accurate financial reporting.
Cashier/Shift Leader
Carl's Jr.
National City
09.2019 - 08.2021
- Processed customer refunds to ensure customer satisfaction at the point of sale.
- Resolved customer complaints to enhance overall service experience.
- Welcomed each customer warmly upon entering the store.
- Operated cash registers.
- Counted out cash drawers.
- Provided assistance to customers throughout their shopping experience.
- Cleaned and closed the restaurant at the end of operating hours.
- Prepared food orders in the kitchen.
- Refilled food items on shelves to maintain availability for customers.
Cashier
Burger King
National City
12.2017 - 01.2019
- Receive payment by cash, credit cards, or vouchers.
- Identified prices of goods and tabulated bills using cash registers for accurate transactions.
- Assisted customers with information and resolved complaints to enhance customer satisfaction.
- Welcomed customers upon entry to ensure a positive shopping experience.
- Maintained clean and orderly checkout areas while performing general cleaning duties, ensuring a pleasant shopping environment.
- Drain, clean, and refill machines or tanks at designated intervals using cleaning solutions or water.
Education
Medical Billing & Coding -
California State University
San Bernardino05-2026
High School Diploma -
O'Farrell Charter School
San Diego, CA06-2018
Skills
- Activity Planning
- Recreational Activities
- Health Education
- Patient Engagement
- Patient records
- Event Coordination
- Client services
- Customer support
- Time management
- Detail-oriented
- Organizational skills
- Data entry and typing
- Excel and Word
- Computer skills
- Teamwork
- Communication skills
- Phone etiquette
Certification
- BLS Certification, 07/01/24, 07/01/26
- CPR Certification, CSPDT
References
- Maria Filoteo, (619) 793-6747, Activities Director
- Laura Harkin, (619) 316-0918, Paradise Valley Hospital Food Service Supervisor
- Martha Estevez, (619) 808-4470, Activities Coworker
Languages
- English, Expert
- Spanish, Intermediate
Timeline
Activity Assistant
Reo Vista Healthcare Center
03.2025 - Current
Food Service Worker
Paradise Valley Hospital
09.2021 - 01.2024
Cashier/Shift Leader
Carl's Jr.
09.2019 - 08.2021
Cashier
Burger King
12.2017 - 01.2019
Medical Billing & Coding -
California State University
High School Diploma -
O'Farrell Charter School