Excel
Teresa Carlson
Hospitality Consultant
Tehachapi,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and development, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Task Force General Manager/Consultant
Papillion Hospitality Solutions
09.2023 - Current
- Impeccable results within Marriott, IHG, Hilton, and Wyndham in both select and full-service establishments with knowledge of individual PMS systems, IE- Opera Cloud, Fosse, Opera, Marsha, and PEP
- Collaborate with hospitality management companies to fill individual needs of each hotel in either a GM or support role
- Duties include but not limited to, managing day to day operations, balancing a budget, managing a P&L, communication with ownership, ownership/management company transitioning, Q&A/brand standard evaluations, new-build construction project management and working with brand opening team
- Work with individual owners/management companies to strategize and maximize potential market share forecasting and top line revenue growth goals
- Dedication to providing professional services with excellent communication to both owners and/or management companies
- Excellent communication skills both written and verbal- ability to present goals, wins, and misses to upper vertical and owners in person and virtually, as well as navigating discussions with differing opinions
- Ability to develop and manage goals objectives as well as delegate and lead others
- Achieved higher employee satisfaction ratings by promoting a positive work environment and addressing concerns promptly.
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
Owner/Operator
Papa's Pizza and Grill & Pizzarami
05.2014 - 05.2018
- Owner/operator of a full-service dining restaurant
- Opened two restaurants within two years while maintaining a year of year increase in profitability
- Voted areas best new restaurant
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Assessed income and expenses and adapted plans to improve profit levels.
Sales Manager
Bakersfield Marriott
01.2010 - 05.2014
- Provided recommendations and assisted in implementing actions to exceed budgeted REVPAR for the hotel
- Forecasted occupancy fluctuations and directed selling activities to maximize revenues
- Assisted with development of the hotel's marketing and sales plan based on hotel's position and strengths within each market segment
- Analyzed and understood competition's strengths and weaknesses for each market segment and successfully directed marketing activities against each
- Identified and maintained constant communications with hotel's key accounts by direct contact, email, sales blitz, attending networking events, and phone communication
- Actively sold room nights through outside sales calls, telemarketing, tours, etc
- Actively sold to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, often working with the front desk to secure new leads, etc.
- Familiar with all 'business' in the market, where that 'business' stays and why
- Personally demonstrated a commitment to guest service by responding to guests' needs in a timely manner either personally or by email and phone to ensure guests were the number one priority
- Attended local networking activities and the local chamber of commerce to strengthen business relationships and prospect for new business
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Assistant Director of Food and Beverage
Sierra at Tahoe Resort
11.2005 - 11.2009
- Managed daily operations of 5+ food outlets with 6 subordinate Supervisors and 150+ employees
- Prepared labor and payroll budgets according to companies LMS and presented P & L reports to superiors
- Developed new menus to coincide with the changing economics and created banquet menus and procedures
- Instructed supervisors in how to prepare schedules and manage labor based on companies LMS and forecasted business
- Maintained budgeted payroll and food costs for the 5+ food outlets and reduced costs where applicable
- Worked to increase inventory accuracy of product and related equipment
- Increased customer satisfaction by implementing new food and beverage service initiatives.
- Assisted in menu development with culinary team, balancing creative vision with profitability goals.
- Contributed to revenue growth by identifying areas of improvement within existing pricing strategies.
General Manager
TownePlace Suites by Marriott
06.2021 - 01.2023
- Facilitated the opening of property working directly with ownership, Management Company, construction company, and Marriott to ensure property was meeting brand standard and readiness
- Managed budgeted P&L and profitability with a 52% GOP
- Directed the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts
- Lead, though subordinate staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction
- Measured the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues
- Directly facilitated open associate communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction
- Direct, manage, train, and counseled sales, operation staff, and Engineering department
- Actively participated in sales presentations, property tours and customer meetings
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
Business Management
Western International University
01.2006
Medical Assistant
San Joaquin Valley College
Bakersfield, CA01.1999
Skills
- Cross-functional coordination
- Innovation management
- Decision-Making
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
Certification
- Serve Safe, 2021
- Marriott World Class Training- Sales and Service Foundation
- Marriott World Class Training- Effective Prospecting
- Marriott World Class Training- Joy Wedding Certified
- Marriott World Class Training- Emotional Intelligence in Sales
Affiliations
Tehachapi Chamber of Commerce, Board Member, Executive Officer, Current
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteQuote
"No problem can withstand the assault of sustained thinking"
Voltaire
Timeline
Task Force General Manager/Consultant
Papillion Hospitality Solutions
09.2023 - Current
General Manager
TownePlace Suites by Marriott
06.2021 - 01.2023
Owner/Operator
Papa's Pizza and Grill & Pizzarami
05.2014 - 05.2018
Sales Manager
Bakersfield Marriott
01.2010 - 05.2014
Assistant Director of Food and Beverage
Sierra at Tahoe Resort
11.2005 - 11.2009
Business Management
Western International University
Medical Assistant
San Joaquin Valley College
Software
Canva
Word
Powerpoint
Teams
Fosse
PEP
Opera
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