Teresa Alviani
Santa Paula
Summary
Experienced in customer service, administrative support, and office management. Hardworking and detail-oriented professional with a skillset that includes multitasking, time management, and delivering exceptional customer experiences. Proficient in Microsoft Office and various administrative functions. Able to adapt quickly to new systems and processes. Strong desire to learn and grow, eager to take on new challenges and contribute to the success of any organization.
Overview
10
10
years of professional experience
Work History
Secretary
A G Consultants
05.2022 - Current
- Composed, edited, and typed complex memos and reports
- Maintained organized filing systems for both paper and electronic documents
- Updated and created new contact records as needed
- Responded to customer inquiries professionally via phone and email
- Scheduled meetings and coordinated invitations
- Demonstrated strong telephone etiquette and handled challenging calls effectively
Administrative Assistant
Jacobs & Jacobs Accountancy
12.2024 - 02.2025
- Manage client documentation to enhance organizational efficiency.
- Ensure timely financial transactions, reducing payment delays.
- Maintain filing system, streamlining operations and document retrieval.
- Address overdue payments, enhancing cash flow management.
- Oversee office supplies, ensuring availability and cost control.
- Ensured smooth operations of office.
Administrative Assistant
Cal Termite and Pest Control
02.2024 - 10.2024
- Provided administrative support, including data entry, email correspondence, and call handling
- Scheduled appointments and ensured timely follow-ups with clients
- Assisted with office operations, meeting deadlines, and maintaining organized records
Customer Service Representative
SPATZ Laboratories
11.2017 - 01.2018
- Provided accurate information regarding products and services to customers
- Resolved customer inquiries and billing issues efficiently
- Handled inbound calls, chats, and emails to ensure high-quality service
- Improved customer service response times to enhance client satisfaction
Beauty Advisor
Sephora Inside JCPenney
12.2014 - 11.2015
- Recommended beauty products based on customer needs and preferences
- Maintained up-to-date knowledge of skincare and cosmetic products
- Delivered outstanding customer service in person and via phone/email
- Ensured efficient daily operations and accurate inventory management
Education
GED -
Ventura Adult and Continuing Education
Ventura, CABusiness Administration -
Ventura Adult and Continuing Education
Ventura, CAAddiction Counseling -
Oxnard College
Oxnard, CASkills
- Filing & Document Management
- Letter Writing & Correspondence
- Customer Service & Call Handling
- Data Entry & Microsoft Office Expertise
- Appointment Scheduling & Deadline Management
- Organized File Review & Maintenance
Timeline
Administrative Assistant
Jacobs & Jacobs Accountancy
12.2024 - 02.2025
Administrative Assistant
Cal Termite and Pest Control
02.2024 - 10.2024
Secretary
A G Consultants
05.2022 - Current
Customer Service Representative
SPATZ Laboratories
11.2017 - 01.2018
Beauty Advisor
Sephora Inside JCPenney
12.2014 - 11.2015
GED -
Ventura Adult and Continuing Education
Business Administration -
Ventura Adult and Continuing Education
Addiction Counseling -
Oxnard College
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