Terence Velasquez

Assisted customers in establishing or terminating water and electric service through phone and online requests.

Processed customer payments over the phone to ensure account accuracy.

Maintained and balanced a $400 cash drawer daily, achieving financial accuracy.

Created new addresses in the system under direct supervision to enhance data integrity.

Reviewed rental agreements for new address sign-ons, addressing previous high balances.

Guided residents and non-residents with permit requests or panel upgrades to facilitate city compliance.

Managed correspondence regarding city programs and assistance to inform customers effectively.

Updated forwarding addresses for returned mail, ensuring accurate customer records.

• Delivered exceptional customer service through phone and counter interactions.
• Developed efficient processes for financial document handling.
• Assisted customers with water utility payments both in-person and via phone.
• Executed overdue account collection procedures, negotiating payment plans for clients.
• Invoiced 34,000 residential and commercial water customers bi-monthly as acting senior finance clerk.
• Coordinated leak detection calls and monitored unusually high usage reports.
• Maintained cash drawer accuracy for over 16 years across multiple departments.
• Processed mail payments and checks efficiently, ensuring proper documentation.