Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Terence Reed

Qualicum Beach

Summary

Proven leader and effective communicator, I excelled at Canada Post by enhancing team productivity and customer satisfaction. My expertise in staff management and problem-solving led to significant operational improvements and a safer work environment. Skilled in training and mentoring, I fostered a culture of excellence, achieving a notable reduction in employee turnover.

Diligent Desired Position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

29
29
years of professional experience

Work History

Supervisor / Superintendent

Canada Post
03.1995 - 07.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Letter Carrier

Canada Post
06.1992 - 03.1995
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Provided prompt mail delivery to businesses and residences on specified route.
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.

Education

Grade 12 -

Mt. View Secondary School
Victoria, BC
1975

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Staff discipline
  • Analytical thinking
  • Team building
  • Processes and procedures

Languages

English
Native or Bilingual

Timeline

Supervisor / Superintendent

Canada Post
03.1995 - 07.2021

Letter Carrier

Canada Post
06.1992 - 03.1995

Grade 12 -

Mt. View Secondary School

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Terence Reed