ARLENE TERAVAGYAN

• Coordinated and scheduled surgical procedures, managing patients throughout the pre-operative and post-operative scheduling process
• Communicated with hospitals, surgical facilities, physicians, and patients to coordinate surgery dates, requirements, and necessary documentation
• Documented patient information, procedure details, and clinic updates accurately in MD Synergy EMR system
• Oversaw the surgeon's daily clinical and surgical schedule, providing timely updates and coordinating appointments, procedures, surgeries, and last-minute changes
• Assisted the surgeon during in-office procedures, including preparing patients, setting up procedure trays, and providing instruments and supplies as needed
• Prepared procedure rooms before and after procedures and assisted with cleaning, disinfecting, organizing, and storing medical instruments and equipment
• Obtained prior authorizations and verified insurance eligibility, benefits, and coverage for surgeries, procedures, and office services
• Followed up with insurance companies regarding pending authorizations, required documentation, and coverage issues to prevent scheduling delays
• Also served as a Bariatric Coordinator, guiding patients through program requirements, pre-operative testing, clearances, and preparation for surgery
• Coordinated pre-operative appointments, laboratory testing, medical clearances, and other required testing and documentation
• Prepared and processed EDD/disability paperwork, work-status forms, laboratory orders/paperwork, referrals, and other patient documentation
• Assisted with front desk operations, including patient check-in/check-out, appointment scheduling, incoming calls, messages, emails, and patient inquiries
• Maintained accurate and confidential patient records while ensuring compliance with HIPAA and office procedures
• Educated patients on weight management products and recommendations, assisting with product selection, purchasing/sales, and ongoing support throughout their weight-loss journey
• Worked closely with physicians and clinical staff to resolve scheduling conflicts, urgent patient needs, insurance issues, and changes to surgical schedules
• Provided administrative support to the physician and clinical team, including managing documentation, correspondence, patient requests, and office workflow

• Own and operate an online floral boutique, managing custom orders, pricing, purchasing, client communication, and order fulfillment
• Design and create custom floral arrangements based on client preferences, occasions, and budgets
• Manage social media marketing, customer inquiries, payments, inventory, and desiree coordination

• Led store operations, delegated responsibilities, and ensured team members met company standards and expectations
• Supervised and trained associates to improve performance, productivity, and customer service
• Managed inventory, shipments, stockroom operations, and product replenishment while maintaining accurate inventory levels
• Served as a trusted keyholder responsible for opening and closing the store, cash handling, and maintaining store security
• Assisted management with staffing, daily priorities, sales goals, and resolving customer or operational concerns
• Coordinated daily workflow and staffing needs, adjusting team assignments based on business priorities and store demands

Currently completing hands-on training in surgical procedures, sterile technique, instrumentation, operating room preparation, infection control, and perioperative patient care.