Tera Altinay
Maple Ridge,British Columbia
Summary
Accomplished Route Sales Manager at Aramark Refreshments, adept in relationship building and strategic account development. Excelled in boosting team productivity and customer retention through effective training and exceptional service delivery. Proven track record in resolving complaints, enhancing client satisfaction, and driving B to B sales with a keen analytical approach.
Overview
12
12
years of professional experience
Work History
Route Sales Manager
Aramark Refreshments
10.2017 - Current
- Trained and mentored new route sales representatives, improving overall team performance and productivity.
- Ensured timely delivery of products by coordinating efficient routing schedules and adapting to unexpected changes in daily plans.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and fostering long-term loyalty.
- Drove customer retention rates by consistently delivering exceptional service, fostering trust, and building lasting relationships with key decision-makers at each account.
- Acted as the primary point of contact for customers, ensuring their needs were met promptly and professionally while addressing any concerns that arose along the way.
CSM/Service Coordinator
Van Houtte Coffee Services
02.2012 - 06.2017
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Education
No Degree - Tourism And Hospitality Management
Sprott Shaw Community College
Abbotsford, BC06.2007
Skills
- Relationship Building
- Time Management
- Staff Training and Development
- Sales Targeting
- Strategic account development
- Business development and planning
- Customer Complaint Resolution
- Analytical problem solver
- Solution selling
- B to B sales
- Client Base Retention
Timeline
Route Sales Manager
Aramark Refreshments
10.2017 - Current
CSM/Service Coordinator
Van Houtte Coffee Services
02.2012 - 06.2017
No Degree - Tourism And Hospitality Management
Sprott Shaw Community College
Similar Profiles
Marco G. NeriMarco G. Neri
Operations Manager at Aramark RefreshmentsOperations Manager at Aramark Refreshments
Debbie GerkDebbie Gerk
Senior Account Executive at Aramark RefreshmentsSenior Account Executive at Aramark Refreshments
Ronny HelsteinRonny Helstein
Business Development Manager at Aramark RefreshmentsBusiness Development Manager at Aramark Refreshments
Brian ColeBrian Cole
Route Sales Manager at Aramark RefreshmentsRoute Sales Manager at Aramark Refreshments
Robert MoranRobert Moran
Red Seal Mechanic at West Coast NissanRed Seal Mechanic at West Coast Nissan