Tera Tylliros
Caledon,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
Loss Prevention Manager, Analytics & Operations
Indigo Books & Music Inc.
06.2021 - Current
- Coordinated departmental requirements and objectives, including vacation tracking, budget management, vendor relations (work orders, invoicing and researching new, more cost effective and efficient technology), while also supporting other internal KPIs:
- Implement(ed) and manage the credit card chargebacks program, maintaining an 80% retrieval rate or better
- Managing editor and contributor to LP intranet site, creating awareness relating to processes impacting store profits and losses
- Partnered with loss prevention field management in establishing Indigo’s Theft Training Module, mandatory for all new-hires
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Performed thorough cash audits and deposit investigations.
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Streamlined operational processes for increased efficiency in detecting potential theft incidents.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Conducted daily store walk-throughs to identify potential security risks.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Streamlined invoice processing, reducing average payment turnaround time.
Regional Loss Prevention Manager, Ontario
Indigo Books & Music Inc.
02.2018 - 06.2021
District Loss Prevention Manager, Ontario
Indigo Books & Music Inc.
09.2016 - 02.2018
Loss Prevention Manager, Analysis
Indigo Books & Music Inc.
01.2012 - 09.2016
Loss Prevention Analyst / Senior Analyst
Indigo Books & Music Inc.
01.2006 - 01.2012
Loss Prevention Coordinator
Indigo Books & Music Inc.
01.2004 - 01.2006
Gaming Accounts Representative, Security & Surveillance
Odyctek Inc.
06.2002 - 10.2004
- Managed a portfolio of high-value clients (Ontario and Nova Scotia’s Gaming Industry), fostering strong relationships through exceptional customer service.
- Provided detailed weekly and monthly sales and inventory reports
- Adhered to strict government gaming regulations from province to province
- Participated in industry conferences and networking events to stay current on market trends and further develop professional skills.
- Settled product discrepancy and shipping conflicts and resolved customer concerns while adhering to strict deadlines
- Streamlined the accounts receivable process for more efficient invoice generation and payment tracking.
- Increased client satisfaction by promptly addressing inquiries and resolving issues related to billing and account management.
- Assisted with budget preparation, analyzing historical trends to provide accurate projections for future revenue and expenses.
Surveillance Supervisor
Ontario Lottery and Gaming Corporation
01.1999 - 01.2002
Loss Prevention Communications Operator
Riscon Services, (Sobeys Ontario Division)
01.1996 - 01.1999
Education
Law & Security Administration - Loss Prevention Management
Sheridan College
05-1996
Skills
- Inventory Accuracy
- Operational / Compliance Audits
- Organizing Documentation
- Risk Reduction Strategies
- Training and Awareness
- Managing Expenses
- Vendor Management
- Workplace safety
- Fraudulent activities investigations
- Compliance monitoring
- Program implementation
- Operational analysis
- Surveillance and access control
- Customer service
- Continuous improvement
- Written communication
Training and Certifications
Loss Prevention Certified, The Loss Prevention Foundation
Wicklander-Zulawski: Telephone Interviewing, 2018
Wicklander-Zulawski: Interviewing & Interrogation Techniques, 2017
The Five Choices to Extraordinary Productivity, 2014
Foundations of Leadership, 2010
Timeline
Loss Prevention Manager, Analytics & Operations
Indigo Books & Music Inc.
06.2021 - Current
Regional Loss Prevention Manager, Ontario
Indigo Books & Music Inc.
02.2018 - 06.2021
District Loss Prevention Manager, Ontario
Indigo Books & Music Inc.
09.2016 - 02.2018
Loss Prevention Manager, Analysis
Indigo Books & Music Inc.
01.2012 - 09.2016
Loss Prevention Analyst / Senior Analyst
Indigo Books & Music Inc.
01.2006 - 01.2012
Loss Prevention Coordinator
Indigo Books & Music Inc.
01.2004 - 01.2006
Gaming Accounts Representative, Security & Surveillance
Odyctek Inc.
06.2002 - 10.2004
Surveillance Supervisor
Ontario Lottery and Gaming Corporation
01.1999 - 01.2002
Loss Prevention Communications Operator
Riscon Services, (Sobeys Ontario Division)
01.1996 - 01.1999
Law & Security Administration - Loss Prevention Management
Sheridan College
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