Tera Jacobsen (she/they)
Edmonton,Canada
Summary
Empathetic Youth Counselor and experienced customer service representative recognized for high productivity and efficient task completion. Skilled in behavior management techniques, crisis intervention strategies, and the development of individualized support plans. With over 15 years of customer service experience in different environments, I have perfected my skills in communication, active listening, and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Counselor
Chimo Youth Retreat Centre
Edmonton, AB
06.2023 - Current
- Supported residents with daily living activities and personal care needs.
- Assisted in creating and implementing individualized care plans for residents.
- Monitored resident behavior and reported changes to supervisors promptly.
- Collaborated with team members to ensure consistent care delivery.
- Trained new staff on operational procedures and safety protocols effectively.
- Maintained accurate records of resident activities, behavior, and progress.
- Provided emotional support to residents dealing with various issues.
- Conducted crisis intervention when needed.
- Encouraged positive behaviors through reward systems.
Relief Youth Worker
Boyle Street Group Living Program
Edmonton, AB
02.2022 - 06.2024
- Work with a team of professionals counseling and guiding youth to develop skills so they may become self-sufficient.
- Create and help youth through important daily routines.
- Use of teamwork collaboration for conflict management and planning outings by engaging with community resources.
- Identify youth needs.
- Completion of important documentation throughout and at end of shift: shift exchanges, critical incident reports, outing forms, visitation forms etc.
Event Coordination and Administration Assistant
MacEwan University, Careers and Experiences
09.2020 - 04.2022
- Work with a team of professionals planning and setting up events that help students with their future career goals and networking experiences.
- Work on projects individually, communicating with students in their new roles, collecting and organizing data, keeping track of funding project data.
- Use of teamwork collaboration for messaging and communication with faculty and students about events.
- Identifying students needs and directing them to appropriate advisors.
- Administration duties including organization of documentation, creation of spreadsheets and infographics for training.
Education
Bachelor of Arts - Psychology, Anthropology
MacEwan University
05-2023
Skills
- Attention to detail
- Conflict resolution
- Software proficiency
- Timeline planning and management
- Adaptability
- Excel spreadsheets
- Highly organized
- Multitasking and prioritization
- Team collaboration
- Communication skills
Volunteer Experience
- Big Brothers Big Sisters Mentor, 03/01/21, Present, Weekly two to three-hour one-on-one meetings with a youth facing adverse life experiences. Building a relationship with the youth, providing emotional and life-skill building support, planning virtual and in-person activities; conflict resolution and active listening used regularly.
- MacEwan Anti-Violence Education Network, 08/01/22, 04/30/23, Gained over 50 hours of training in sexual violence prevention and responding to disclosures of sexual violence. Engaged the community on campus through facilitating workshops or campus events and boothing, built positive relationships with peers and school departments and taught about culture of consent. Use of strong interpersonal skills to create a safe space for disclosures and hard conversations.
- Edmonton Folk Music Festival, 01/01/10, 12/31/19, Had many roles in different areas of the festival – Face Painting in the Family Zone helping children’s ideas come to life, working on the bungees in the Family Zone keeping children and young adults safe and supervised, cleaning and maintaining order in the kitchens at/after volunteer and performer mealtimes, supervising the beer gardens using conflict management and effective communication skills.
Professional Development
- Emerging Leaders Certificate, 2020 - 2021, Introduction to Leadership, Emotional Intelligence, Active Listening, Wellness and Understanding Conflict Styles, Introduction to Teams, Groups and Roles, Conflict Resolution & Restorative Justice, Demonstrating Active Listening, Inclusivity, Equity, Power Dynamics, How to give and receive feedback/Communication Style, Mentorship, Community Engaged Leadership Session: Human-Centred Design, Community Engaged Leadership Session: Understanding and Framing the Challenge, Community Engaged Leadership Session: Project Prototype Testing and Implementation, Community Engaged Leadership Session: Systems Thinking
Certification
- Class 5 Drivers License
- Pro-Serve July 2025 - July 2030
- Therapeutic Crisis Intervention
- Mental Health First Aid
- Food Safety
- WHMIS
Timeline
Youth Counselor
Chimo Youth Retreat Centre
06.2023 - Current
Relief Youth Worker
Boyle Street Group Living Program
02.2022 - 06.2024
Event Coordination and Administration Assistant
MacEwan University, Careers and Experiences
09.2020 - 04.2022
Bachelor of Arts - Psychology, Anthropology
MacEwan University
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