Summary
Overview
Work History
Education
Skills
Timeline
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Teodoro Arbolante

Larkspur

Summary

Expert IT Support Specialist with 3+ years of experience supporting education and research environments. Expert in diagnosing and resolving complex issues across Google Workspace, Microsoft 365, and MDM platforms. Adept at high-stakes troubleshooting, creating technical documentation, and collaborating with a team to maintain secure, reliable infrastructure.

Overview

8
8
years of professional experience

Work History

System Administrator

College Of Marin
04.2025 - Current
  • Administers MDM solutions for Windows and macOS (Jamf) devices to ensure compliance with security policies and configuration profiles
  • Automates support workflows (Python, Powershell, Bash) to reduce recurring tickets and increase resolution speed.
  • Upgrades and maintains network and compute infrastructure on premises and in the Azure cloud environment.
  • Investigates escalated authentication issues in Azure Active Directory (SSO, MFA), analyzing permissions and root causes across services.
  • Partnered with IT leadership to assess risks, apply patches, and strengthen endpoint security posture.

IT User Support Specialist II

San Rafael City Schools
10.2023 - 04.2025
  • Administered Google Workspace (user provisioning, group policies, IAM roles), tracing and fixing authentication and access issues.
  • Supported SSO integrations and multi-factor authentication, ensuring seamless access to critical educational tools.
  • Provided Tier 2/3 escalations across macOS, Windows, and networking, troubleshooting VPN, DNS, DHCP, and VLAN-related issues.
  • Authored technical documentation to capture deep troubleshooting workflows, reducing repeat incidents and improving team knowledge.
  • Communicated technical solutions to non-technical staff and mentored junior IT team members on advanced problem-solving.

Video Production Specialist

Freelance
05.2021 - 09.2023
  • Delivered professional video content, including promotional materials, tutorials, and event highlights, customized to clients.
  • Managed all aspects of video production workflows, from equipment setup to post-production editing using Adobe Premiere Pro and DaVinci Resolve.
  • Enhanced production efficiency through streamlined workflows and by addressing technical challenges in a timely manner.
  • Configured and optimized editing systems through hardware upgrades, OS configurations, and automation, improving reliability and speed.

Media and Communications Manager

Associated Students of UC Irvine
10.2017 - 06.2018
  • Directed a team of 10 interns to produce multimedia content, effectively communicating initiatives to a student body of 20,000+.
  • Provided technical training on media tools, including photo/video editing software and content management systems, ensuring consistent, high-quality deliverables.
  • Developed streamlined workflows for multimedia production, resolving technical issues and ensuring cross-platform compatibility.
  • Collaborated with stakeholders across departments to ensure cohesive and consistent communication strategies.

Education

Bachelor of Arts - Psychology And Social Behavior

University of California, Irvine
Irvine, CA
09-2020

Skills

  • Device Management: Intune, Jamf, policy enforcement, configuration profiles, compliance monitoring
  • Identity & Access Management: Google Workspace Admin, Azure AD, SSO, MFA, GCP IAM
  • Infrastructure & Networking: DNS, DHCP, VPNs, VLANs, network protocols
  • Cloud Platforms: Azure (professional use), AWS (projects)
  • Certifications: CompTIA Network, CompTIA Security
  • Homelab: Automated server provisioning and patching using Python, Bash, and PowerShell Deployed and managed Docker containers and Kubernetes clusters, experimenting with CI/CD pipelines for app deployment Configured networking (DNS, DHCP, VPNs) and security policies, simulating enterprise authentication chains and compliance scenarios

Timeline

System Administrator

College Of Marin
04.2025 - Current

IT User Support Specialist II

San Rafael City Schools
10.2023 - 04.2025

Video Production Specialist

Freelance
05.2021 - 09.2023

Media and Communications Manager

Associated Students of UC Irvine
10.2017 - 06.2018

Bachelor of Arts - Psychology And Social Behavior

University of California, Irvine

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Teodoro Arbolante