Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
References
Timeline
Generic

Tenzin Kalsang Lama

Ontario,Canada

Summary

Secure a position that will enable me to use my strong communication and environmental skills, organizational skills, customer service background, and a knack for learning quickly, with the ability to work well with people.

Excellent phone etiquette, communication skills, and managing skills. Good English communication skills, both verbal and written. Good organizational and interpersonal skills. Proven ability to work efficiently and effectively with staff, customers, and patients. Must have attention to detail, problem-solving skills, and be able to work under pressure and meet deadlines. Have a strong knowledge of cleaning equipment and heavy-duty machines for cleaning. Strong understanding of customer service skills and practices. Responsible, a quick learner, and detail-oriented with multitasking skills. I have strong teamwork skills and enjoy working with people from diverse cultures. Able to follow instructions, as well as work without supervision. Flexible work hours and willingness to do part-time/full-time. Knowledge of health and safety, and first aid.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Carpet Inspector

Tryst services, Inc.
Gurgaon, India
01.2017 - 12.2024
  • Company Overview: Gurgaon-122101, Haryana (India)
  • In between I worked for Tryst services Inc, which is located in India, Gurgaon, and Haryana as their carpet inspector for carpets, rugs and other products in Nepal during the year 2017 till end of 2024
  • Have to go manufacture companies or vendors and to inspect there rugs properly later on have to send the reports to client with photos
  • Have to deal with the vendors as well as with the clients and sometimes give solutions to the defect pieces
  • Analyzed data collected during inspections to ensure accuracy and consistency.

Kitchen Helper/Cashier/Cleaner

Hotel mandala
Kathmandu, Nepal
10.2021 - 11.2024
  • Company Overview: Kathmandu, Nepal
  • Demonstrated expertise in providing excellent customer services to a wide variety of guests in a busy restaurant
  • Successfully handled cash and credit card transactions, processed payments and ensured accuracy in all sales
  • Established a positive rapport with customers to ensure repeat business
  • Developed a thorough knowledge of the restaurant menu, including ingredients and preparation methods
  • Able to perform the FULL range of duties as required in this position including some lifting of weight (up to 40 lbs)
  • Ensured compliance with all food safety and sanitation regulations
  • Using heavy duty machine cleaner equipment on large surface area and front door driveway to maintain clean
  • Cleaning windows, glass partitions, and mirrors using appropriate cleaning solutions and tools to ensure clarity and cleanliness
  • Dusting furniture, fixtures, and surfaces to maintain cleanliness and shine
  • Polishing wooden surfaces and decorative items as required
  • Emptying trash and recycling bins regularly, ensuring proper disposal of waste according to household guidelines
  • Demonstration ability to learn new menu items quickly and accurately
  • Reporting any maintenance issues or repairs needed to the estate manager or relevant personnel
  • Communicating effectively with other staff members to coordinate tasks and schedules
  • Performing occasional deep cleaning tasks, such as cleaning chandeliers, draperies, or other high-ceiling fixtures
  • Cleaning and maintaining indoor plants

Factory Checker / Final Finishing In Charge

Tibet Carpet
Kathmandu, Nepal
04.2015 - 03.2023
  • I worked as a factory checker in Tibet carpet from April 2015. As a field worker, I'm the supervisor for ten customer service agents.
  • Later, I was promoted to their final finishing in charge from the end of 2021 until March 2023, which included inspecting proper clean rugs before shipment.
  • Record keeping and reporting to the team members.
  • Coordinating, supervising, and ensuring the timely completion of products.
  • Excellent rapport with the clients, employers, and the manager.

Education

high school - Commerce

Namgyal Higher Secondary School
Namgyal, Sundarijal
01.2013

school leaving certificate (SLC) -

Namgyal Higher Secondary School
Ichangu,swoyambhu
01.2010

Skills

  • Quality inspection
  • Report writing
  • Data analysis
  • Problem resolution
  • Customer service
  • Team supervision
  • Effective communication

Certification

  • Food Handling Certification, Ontario, 01/29/25
  • Barista Training, 05/01/14

Volunteer Experience

Barista, Hotel Tibet International, Kathmandu, Nepal

Languages

English
Professional
Hindi
Professional
Nepali
Professional
Tibetan
Professional

References

References available upon request.

Timeline

Kitchen Helper/Cashier/Cleaner

Hotel mandala
10.2021 - 11.2024

Carpet Inspector

Tryst services, Inc.
01.2017 - 12.2024

Factory Checker / Final Finishing In Charge

Tibet Carpet
04.2015 - 03.2023

high school - Commerce

Namgyal Higher Secondary School

school leaving certificate (SLC) -

Namgyal Higher Secondary School
Tenzin Kalsang Lama