Tenzin Tseten
Elmhurst
Summary
Experienced professional with a strong background in administrative and customer service roles. Provides exceptional support to clients and colleagues. Demonstrates expertise in managing front desk operations and resolving issues promptly. Committed to fostering a collaborative environment that promotes teamwork and achieves positive outcomes. Known for adaptability and reliability, ensuring success in any situation.
Overview
14
14
years of professional experience
Work History
Front Desk
Hotel Le Jolie
04.2020 - 01.2021
- Greet and Welcome guest
- Check Guest In and Out of their rooms
- Take reservation on Phone
- Provide basic and accurate information in-person and via phone/email
- Keep updated records and files
- Cross check the Night audit
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Streamlined front desk operations for increased efficiency and improved customer service.
Nanny
Private Family Home
12.2018 - 03.2020
- Provide childcare and ensure the safety of one 3 year old child
- Maintain tidiness of home; clean all rooms in home: floors, surfaces, etc
- Prepare and serve child healthy meals twice a day
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
Flight Attendant
Air India
04.2007 - 04.2018
- Ensured the safety, care, and comfort of all passengers aboard aircraft
- Managed and supervised work for team of 5-7 flight attendants
- Served and assisted 300 passengers daily for 8-16 hour flights
- Communicated effectively with crew of 10-16 members
- Certified in First Aid training for all passengers
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Education
ESOL Job Readiness Training -
Henry Street Settlement
Brooklyn, NY01.2025
Bachelor of Arts -
Delhi Open University
Brooklyn, NY12.2020
Skills
- Scheduling appointments
- Document management
- Initiative-taking
- Basic accounting
- Office Administration
- Front desk operations
- Typing and filing
- Customer service
Languages
Tibetan
Hindi
Nepali
English
Timeline
Front Desk
Hotel Le Jolie
04.2020 - 01.2021
Nanny
Private Family Home
12.2018 - 03.2020
Flight Attendant
Air India
04.2007 - 04.2018
Bachelor of Arts -
Delhi Open University
ESOL Job Readiness Training -
Henry Street Settlement
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