Tenzin Sherpa
El Cerrito
Summary
Experienced restaurant supervisor with proven expertise at Tandoor Restaurant, enhancing customer satisfaction through strategic staff training and effective problem resolution. Skilled in task delegation, driving operational excellence and fostering a collaborative work environment. Practiced food services professional with 5 years of experience overseeing the performance of hosting, waiting and kitchen teams of up to 4 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Savvy at combining product knowledge with understanding of best service practices.
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
Tandoor Restaurant
Pinole, CA
04.2020 - Current
- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new staff on service protocols and menu offerings.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Implemented training programs to improve team efficiency and performance.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Crew Member
Trader Joe’s
El Cerrito, CA
08.2018 - 02.2020
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of store displays and merchandise areas.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to ensure timely restocking of shelves and inventory management.
- Trained new crew members on operational procedures and customer service standards.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate of Arts - Commerce
Xavier Academy
Kathmandu, NepalHigh School Diploma -
Himalayan International Modern School
Kathmandu, Nepal02.2015
Skills
Customer service
Team coordination
Hospitality
Staff training
Food safety compliance
Task delegation
Restaurant policies and procedures
Problem resolution
Languages
Nepali
Native or Bilingual
English
Full Professional
Tibetan
Professional Working
Hindi
Professional Working
Timeline
Restaurant Supervisor
Tandoor Restaurant
04.2020 - Current
Crew Member
Trader Joe’s
08.2018 - 02.2020
Associate of Arts - Commerce
Xavier Academy
High School Diploma -
Himalayan International Modern School