Tenzin Namdol
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Sheridan Nurseries
11.2023 - Current
- Assist the Store Manager in planning and implementing strategies to meet and exceed annual sales revenues and profit budgets
- Participate in scheduling and forecasting labour to achieve the budgeted sales to labour rate
- Oversee store inventory, ensuring product quality, availability and timely receiving while reducing scrap, shrink, and aged inventory while maintaining a fully stocked store with accurate inventory
- Interview, hire, onboard, and train new employees
- Ensure receiving is completed in a timely manner, including that shipments have been accurately verified and priced accordingly and that credit requests are forwarded immediately to the appropriate contact for all short-shipped, damaged, or unsaleable items
- Provide a safe work environment for all employees through active observations, hazard reporting, coaching on relevant health and safety best practices, and leading by example while ensuring all employees are adhering to company policies and guidelines
Office Supervisor
Sheridan Nurseries
11.2023 - 01.2024
- Responsible for overseeing and facilitating all related administrative functions at the Garden Centre
- Invoice verification and data entry for all store-level product inventory with timely submission to Accounts Payable, ensuring accuracy and efficiency standards are met while minimizing errors or oversights
- Accurately processes, completes, and organizes appropriate paperwork related to invoices, packing slips, product returns, inventory corrections, credits, and other items or services
Front Store Manager- LG Vol, 24 Hour Store
Shoppers Drug Mart
11.2022 - 09.2023
- Maintain Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
- Manage labour scheduling and leverage Workforce Management (WFM) to maximize labour productivity
- Planning and responsible for in stock level of the front store and also in charge of controlling expenses
- Ordering products to maintain store image
- Hire, develop talent and Manage staff performance through ongoing coaching.
- Develop and execute strategies to improve business efficiency at the store
Store Manager- High Volume
Dollarama L.P
11.2015 - 11.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Opened a new store and trained all new staff for success while being a high volume store- #1 sales in the district
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Dollarama L.P
06.2018 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Part-Time Keyholder
Dollarama L.P
03.2015 - 06.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Part-Time Store Associate
Dollarama L.P
11.2015 - 03.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Commerce -
Toronto Metropolitan University- Ted Rogers School of Management
Toronto, ON04.2019
OSSD -
The Woodlands Secondary School
06.2014
Skills
- Attention to detail
- Ability to work in a fast-paced environment
- Health and safety
- Process optimization
- Scheduling management
- Merchandising standards
- Operational planning
- Inventory management
- Team leadership
- Employee training
- Customer service
Certification
- Canadian Red Cross- Standard First Aid & CPR/AED Level C Certificate
- Joint Health and Safety Certificate
- Chainsaw Safety Certificate
- Forklift Certificate
Languages
English
Tibetan
Hindi
Nepali
Timeline
Assistant Operations Manager
Sheridan Nurseries
11.2023 - Current
Office Supervisor
Sheridan Nurseries
11.2023 - 01.2024
Front Store Manager- LG Vol, 24 Hour Store
Shoppers Drug Mart
11.2022 - 09.2023
Assistant Store Manager
Dollarama L.P
06.2018 - 10.2020
Store Manager- High Volume
Dollarama L.P
11.2015 - 11.2022
Part-Time Store Associate
Dollarama L.P
11.2015 - 03.2016
Part-Time Keyholder
Dollarama L.P
03.2015 - 06.2018
OSSD -
The Woodlands Secondary School
Bachelor of Commerce -
Toronto Metropolitan University- Ted Rogers School of Management
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