Tenzin Lama Zopa
Toronto,Canada
Summary
Detail-oriented and customer-focused accounting and finance student at George Brown College, seeking a bank teller position at TD Bank. Skilled in handling high-pressure environments, delivering excellent customer service, and maintaining strong client relationships. Looking to apply my growing financial knowledge, responsibility, and interpersonal skills in a professional banking setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lifeguard
Jadaco Recreation Management
Concord, Canada
01.2023 - Current
- Maintained a secure and organized facility, ensuring patron safety and adherence to regulations.
- Calmly handled emergency situations and resolved conflicts efficiently.
- Fostered a positive environment and built trust with clients of all ages.
Swim Instructor
Trillium Recreation Management
Various Locations, Canada
02.2023 - 01.2025
- Provided instruction to diverse age groups with tailored lesson plans.
- Ensured a safe and engaging environment while maintaining schedules and records.
- Demonstrated responsibility and punctuality across multiple location assignments.
Team Member (Customer Service)
Tim Hortons
Etobicoke, Canada
10.2021 - 01.2023
- Delivered exceptional customer service in a high-volume setting.
- Handled transactions and balanced register accurately.
- Resolved customer complaints with professionalism and empathy.
- Assisted in training new employees and upheld store operations under pressure.
Volunteer Program Assistant
KKSA Summer School
Toronto, Canada
07.2019 - 08.2019
- Coordinated and assisted with student programs and events.
- Strengthened communication, teamwork, and organizational skills.
Education
High School Diploma -
Lakeshore Collegiate Institute
Toronto, ON01.2019
Advanced Diploma - Business: Accounting & Finance
George Brown College
Toronto, ONSkills
- Cash handling and accuracy
- Client relationship management
- Conflict resolution and problem solving
- Fast-paced environment experience
- Schedule and time management
- Team collaboration and communication
- Strong attention to detail
- Computer and POS system proficiency
- Microsoft Office (Excel, Word, Outlook)
- POS system handling
- Schedule management
- Fluent in English and culturally sensitive
- Emotionally stable and highly reliable under stress
- Bilingual - Tibetan
Technical Interpersonal Skills
- Microsoft Office (Excel, Word, Outlook)
- POS System Handling
- Schedule Management
- Fluent in English and culturally sensitive
- Emotionally stable and highly reliable under stress
Certification
- CPR & First Aid Certified
- High School Diploma
Timeline
Swim Instructor
Trillium Recreation Management
02.2023 - 01.2025
Lifeguard
Jadaco Recreation Management
01.2023 - Current
Team Member (Customer Service)
Tim Hortons
10.2021 - 01.2023
Volunteer Program Assistant
KKSA Summer School
07.2019 - 08.2019
High School Diploma -
Lakeshore Collegiate Institute
Advanced Diploma - Business: Accounting & Finance
George Brown College
Similar Profiles
BALWINDER SINGHBALWINDER SINGH
Pool Attendant at Jadaco Recreation ManagementPool Attendant at Jadaco Recreation Management
Croydon ToneCroydon Tone
Recreation Director at Jadaco Recreation ManagementRecreation Director at Jadaco Recreation Management
Arlghea SorianoArlghea Soriano
Pool Attendant at Jadaco Recreation ManagementPool Attendant at Jadaco Recreation Management
Madelaine SalvadorMadelaine Salvador
ESG Research Analyst at RepRiskESG Research Analyst at RepRisk
Andrea Lira SanmiguelAndrea Lira Sanmiguel
AUDIO MIXER & BOOM OPERATOR at Toronto Film SchoolAUDIO MIXER & BOOM OPERATOR at Toronto Film School