Tenzen Shyangba
Toronto,Canada
Summary
Dedicated professional with 1 years of experience in security and hospitality services. Adept at maintaining safety and order while delivering outstanding customer experiences in high-pressure environments. Skilled in conflict resolution, situational awareness, and problem-solving, ensuring a secure and welcoming atmosphere for guests and patrons. Known for strong interpersonal skills, attention to detail, and the ability to remain calm under pressure. Committed to upholding professionalism, customer satisfaction, and security best practices in every role.
Reliable and vigilant professional with strong problem-solving abilities and positive, upbeat demeanor. Knowledgeable about crowd management and safety protocols, delivering effective communication and quick decision-making skills. Committed to maintaining secure and orderly environment, ensuring safety and satisfaction of event attendees.
Overview
2
2
years of professional experience
1
1
Certification
Work History
EVENT SECURITY GUARD
SWORD SECURITY
TORONTO
01.2025 - 12.2025
- Ensuring employees have identity verification and that unauthorized people cannot enter the workspace without guest passes or other credentials.
- Monitoring video surveillance for any unusual activity in locations around the office
- Performing security procedures such as metal detectors or bag checks
- Performing routine inspections of specific areas
- Communicating with local enforcement about any incidents and ensuring local and federal security compliance
- Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes.
FACILITY SECURITY OFFICER
MAPLE LEAF SPORTS & ENTERTAINMENT
TORONTO
05.2024 - 12.2024
- Always ensure the security and safety of the facility.
- Liaise with other colleagues in the security department to remain up to date on the status of security at the facility.
- Ensure that logs are kept of all incidents.
- Make regular patrols around the facility whilst in constant contact with the team.
- Monitoring CCTV cameras and extracted video where required.
- Follow protocol with regards to security breaches and inform the correct authorities.
- Liaise with police, fire, and ambulance departments as required.
- Assist with the de-escalation and diffusion of tense and heated situations.
Education
HOSPITALITY DIPLOMA -
LAMBTON COLLEGE
MISSISSAUGA01-2025
INTERMEDIATE LEVEL IN MANAGEMENT - undefined
ST. LAWRENCE COLLEGE
01-2021
Skills
- Attention to detail
- Communication Skills
- Problem Solving Skills
- Physical Fitness
- Observation Skills
- Teamwork
- Excellent communication
- Integrity and Professionalism
- Customer Service Skills
- First Aid Knowledge
- Time Management
- Access Control
- Crowd control
- Situational awareness
- Patrol techniques
Certification
- Ontario Security License
- Heaven Can Wait: Emergency First Aid with CPR/AED Level C
- Smart Serve Certification
AVAILABILITY
Full Time Available
Languages
English
Full Professional
Timeline
EVENT SECURITY GUARD
SWORD SECURITY
01.2025 - 12.2025
FACILITY SECURITY OFFICER
MAPLE LEAF SPORTS & ENTERTAINMENT
05.2024 - 12.2024
INTERMEDIATE LEVEL IN MANAGEMENT - undefined
ST. LAWRENCE COLLEGE
HOSPITALITY DIPLOMA -
LAMBTON COLLEGE