Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Tennille Wilfur

Calgary,AB

Summary

Highly-motivated and enthusiastic employee with desire to take on new challenges. Strong work ethic, problem solver and adaptability. Exceptional interpersonal skills with a team attitude. Adept at working effectively unsupervised and quickly mastering new skills. Highly result driven. Strong ability in presenting and communicating information. Proficient in all Microsoft office software as well as Pages, Numbers and Keynote.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Event Sales Manager

Hyatt Regency
Austin, TX
06.2017 - 02.2018
  • Receiving requests for large group convention requests, organizing available Hotel space and providing customers with in detail proposals for room rate, food and beverage minimums and other guests experiences and adventures.
  • Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
  • Liaised between clients and internal departments such as catering, security, ensuring all requirements are met prior to an event taking place.
  • Sourced venues suitable for hosting a variety of different types of events.
  • Resolved any customer complaints or issues that arose during an event.
  • Created and presented proposals and built successful RFPs for new events.
  • Worked closely with clients to coordinate details and maximize satisfaction.
  • Managed customer relations by providing exceptional service in order to ensure customer satisfaction.
  • Supported sales team members to drive growth and development.

Hostest

Hyatt Regency
Austin, TX
05.2017 - 06.2017
  • Greeting, welcoming and seating guests as they arrive at South West Bistro with a friendly and positive attitude. Ensuring guests are attended to in a courteous and timely manner.

Live Events Coordinator

SFX Entertainment
New York, NY
06.2014 - 05.2015
  • Organized team events to promote a positive work environment.
  • Maintained records of customer needs and preferences.
  • Planned and managed operations to achieve objectives within budgets.
  • Booked hotel rooms, car rentals, and flights for company trips and conferences.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Enhanced performance through collaboration with diverse teams.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Organized travel plans for business trips including flights, hotels, car rentals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Recreational Therapist

Bayada / Trumpet Behavioural Health
Maui & Honolulu, HI
08.2012 - 05.2014
  • Implemented counseling techniques and interventions to aid patients in recuperating and improving social, cognitive, emotional and physical activities of daily life.
  • Developed, implemented and evaluated individualized recreational therapy treatment plans.
  • Participated in interdisciplinary team meetings to discuss assessment findings, treatment goals and progress updates .
  • Designed creative programs that are both fun and educational for clients of all ages .
  • Coordinated care with patients' family members and caregivers while communicating short and long-range goals.
  • Planned trips and outings that promote socialization and personal growth opportunities for clients.
  • Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives.
  • Implemented therapeutic recreation techniques including goal setting, relaxation techniques, sensory integration exercises and more.

Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
01-2022

Bachelor of Arts - Psychology

Muhlenberg College
Allentown, PA
05-2012

High School Diploma -

Springbank Community High School
Calgary, AB
05-2008

Skills

  • Brand Promotion
  • Operations Management
  • Business Needs Assessment
  • New Hire Onboarding
  • Customer Service
  • Customer Portfolio Management
  • Employee Retention
  • Multidisciplinary Team Leadership
  • Networking Events
  • Rapport and Relationship Building
  • Goal Setting and Achievement
  • Client Base Retention
  • Decision-Making
  • Analytical Problem Solver
  • Appointment Scheduling

Certification

Myers-Briggs Type Indicator Step I & II Certification.

November, 2020

Affiliations

Traveling, I love experiencing and integrating into new cultures.

My travels up to date are as follows: Australia, Canada, China, Commonwealth of the Bahamas, Costa Rica, England, France, Gibraltar, Italy, Mexico, Namibia, Portugal, South Africa, Spain and the United States.

Figure skating

Swimming / Surfing / SUP

Hiking

Skiing/ Snowboarding

Languages

French
Full Professional
Spanish
Elementary

Timeline

Event Sales Manager

Hyatt Regency
06.2017 - 02.2018

Hostest

Hyatt Regency
05.2017 - 06.2017

Live Events Coordinator

SFX Entertainment
06.2014 - 05.2015

Recreational Therapist

Bayada / Trumpet Behavioural Health
08.2012 - 05.2014

Master of Science - Psychology

Grand Canyon University

Bachelor of Arts - Psychology

Muhlenberg College

High School Diploma -

Springbank Community High School

Similar Profiles

CREATE PROFILE
Tennille Wilfur