Tennille UTOMI
Pickering
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant (Secondment)
Ministry of the Attorney General
04.2005 - Current
- Provided front line service for a high volume Ontario Court of Justice
- Managed communication/correspondence and documentation of client interactions for over 400 active case files
- Answered 30-50 in person, online, email, telephone inquiries per day
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Client Representative Assistant (Secondment)
Office of the Public Guardian and Trustee
01.2015 - 04.2017
- Provided excellent client care and customer service for a caseload of clients who have been deemed mentally incapable of managing their own fiduciary responsibilities
- Supported a Senior Client Representative in managing the monthly billing profiles including recurring bills, negotiating contracts, tax reporting etc.
- Streamlined internal processes for efficient client communication reducing response time significantly.
- Conducted regular check-ins with clients to ensure satisfaction and proactively address potential issues.
- Coordinated with stakeholders, agencies and service providers in surrounding clients with services and eliminating gaps in support
- Played an active role in negotiations between clients and internal departments, leading to mutually beneficial agreements.
- Coordinated with cross-functional teams to resolve complex client issues swiftly, ensuring minimal disruption to services.
- Managed a diverse portfolio of clients, maintaining a high level of professionalism at all times.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
Administrative Assistant (Secondment)
Ministry of Economic Development
01.2013 - 02.2014
- Supported Branch Director and executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed busy calender for Director through careful coordination and communication with stakeholders and identifying and arranging daily priorities
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Victim Services Coordinator (Secondment)
Ministry of the Attorney General
01.2009 - 02.2011
- Provided advocacy, counseling, support and resources for victims and witnesses navigating through the criminal justice system
- Increased community awareness of available resources through organizing outreach events, presentations, and trainings.
- Assisted clients in obtaining financial compensation through completing application paperwork and advocating on their behalf during hearings.
- Improved service delivery to crime victims by conducting comprehensive needs assessments and developing tailored action plans.
- Facilitated referrals to specialized service providers, ensuring clients received targeted assistance in areas such as housing, employment, and mental health care.
- Promoted a trauma-informed approach within the organization by providing staff training on best practices for interacting with crime victims sensitively and effectively.
- Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
- Conducted regular follow-ups with clients to assess ongoing needs and ensure appropriate support was provided throughout the recovery process.
- Established and maintained relationships with key stakeholders.
- Advocated for social and community service programs to increase awareness and funding.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Managed volunteer programs focused on providing community services to underserved populations.
Education
Bachelor of Arts - Inclusion, Equity And Diversity
Laurentian University
Greater Sudbury, None04-2028
Skills
- Customer service
- Experienced Social Support Navigator
- Community Advocate
- CRM software
- Data entry
- Board Governance
- Office administration
- Teamwork and collaboration
- Child advocacy
Languages
English
Timeline
Client Representative Assistant (Secondment)
Office of the Public Guardian and Trustee
01.2015 - 04.2017
Administrative Assistant (Secondment)
Ministry of Economic Development
01.2013 - 02.2014
Victim Services Coordinator (Secondment)
Ministry of the Attorney General
01.2009 - 02.2011
Administrative Assistant (Secondment)
Ministry of the Attorney General
04.2005 - Current
Bachelor of Arts - Inclusion, Equity And Diversity
Laurentian University
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