Tenille Desson
Pitt Meadows,BC
Summary
Veterinary office assistant for 8 years, and office manager for 1 year. Offering team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Overview
14
14
years of professional experience
Work History
Veterinary Office Manager
Boundary Animal Hospital
Burnaby, BC
10.2011 - Current
- Verified and administered employee timesheets to maintain accurate payroll.
- Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
- Checked on employee work regularly and office-specific standards governing quality patient care.
- Helped coordinate balanced clinical office schedules for 6 clinical staff.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Evaluated employee job performance and motivated staff to improve productivity.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes.
- Monitored office inventory to maintain adequate supply levels and order products.
- Managed daily operations within the hospital by supporting continuous delivery of excellent services and care.
- Mentored new employees and delivered constructive feedback to increase understanding of job duties.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Education
Some College (No Degree) - Veterinary Assistant
Centre For Arts And Technology
Skills
- Scheduling and calendar management
- Customer service
- Relationship building
- Team building
- Problem resolution
- Organization
Timeline
Veterinary Office Manager
Boundary Animal Hospital
10.2011 - Current
Some College (No Degree) - Veterinary Assistant
Centre For Arts And Technology
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