TENGERA BIDERI
Toronto,Canada
Summary
Experienced hospitality professional with years of restaurant and customer service. Positive, hardworking, and committed to creating great guest experiences.
Overview
16
16
years of professional experience
Work History
SERVER
Valerie At Hotel X
05.2024 - Current
- Making food and drink orders for guests in the dining room, rooftop or for pool service, depending where I’m assigned for service
- Responsible for any celebrations or dietary restrictions guests have and making sure all orders accommodate guests requests
- Ensuring all tables and mise en place in my section are setup before service
- Table maintainable throughout service
- Running food
- Running drinks
- Folding napkins
- Stocking tables for bottle service with glasses, garnishes, and non-alcoholic beverages for bottle service
- Delivering bottles for bottle service in a timely fashion
- Table maintenance, bottle, drink and garnish restock during bottle service.
- Clearing and resetting tables for service
- Reporting all card, cash, and room post payments to the manager on duty at the end of shift
CAPTAIN
Blue Bovine Sushi and Steakhouse
02.2024 - 04.2024
- Guiding guests through the menu to make the best decision, whether sharing or having individual dishes
- Communicating wine orders to sommeliers for wine service
- Responsible for all allergies or dietary restrictions of my guests and communicating with management to ensure food modifications are made
- Making sure guests who are time sensitive, i.e attending an event or celebration, receive and enjoy their food and drinks in a timely fashion
- Making sure my section is set up and side stations are stocked up for service
- Running food
- Running drinks
- Folding napkins for service
- Table maintenance, clearing guests' plates, glasses, and cutlery when needed
- Responsible for all cash and card payments made by guests in my section and presenting them to the manager on duty at the end of service.
CAPTAIN
Planta
03.2018 - 03.2024
- Clearing tables
- Setting up tables
- Responsible for any food sensitivities, allergies, celebrations, or special requests made by guests for their reservations
- Making sure all tables are clean and set up correctly prior to a lunch or dinner service
- Ensuring water, cutlery, glasses, and plates are fully stocked before service
- Running food
- Running drinks
- Taking food and drink orders for guests
- Responsible for taking and recording all cash or card payments for assigned guests to be presented to the manager on duty
- Making tea, coffee, and espresso based drinks
- Polishing glassware, cutlery, and plates
- Communicating food orders and necessary information between front of house and back of house
- Ensuring all food orders are completed, clean and garnished correctly before being presented to guests
- Clearing and cleaning all tables, wiping down chairs, ensuring all mis en place and food stations are organized at the end of every service.
SERVER ASSISTANT
Colette
10.2016 - 07.2018
- Serving drinks and meals to guests in the cafe, bar, and dining room
- Cleaning and resetting tables throughout service
- Presenting guests with dessert tray and taking dessert and drink orders from guests
- Polishing glassware, plates, and cutlery
- Clearing recycling, glassware, cutlery, and plates from the bar
- Setting up kitchen pass to expedite food with plates, wipes, condiments, and garnishes
- Communicating food orders and necessary information between front of house and back of house when expediting on kitchen pass
- Ensuring all food orders are completed, clean and garnished correctly prior to being presented to guests
- Taking out recycling and garbage at the end of the night.
SERVER ASSISTANT
Otto's Bierhalle
09.2017 - 05.2018
- Running food
- Serving drinks
- Clearing and setting tables
- Polishing glassware, plates, and cutlery
- Changing beer kegs
- Washing dishes
- Washroom checks throughout service
- Cleaning washrooms after service
- Mopping and sweeping after service.
HOSTESS
Hunter's Landing
04.2016 - 11.2016
- Greeting all guests upon arrival
- Seating guests in lounge, dining room, mezzanine or patio
- Making reservations, managing, and organizing waitlist for guests with GuestCenter software
- Running food to guests
- Clearing and resetting tables throughout service
- Processing take-out orders for guests over the phone.
SERVER ASSISTANT
La Société
10.2015 - 05.2016
- Running food and drinks to guests in the dining room, lounge, and patio
- Clearing and resetting tables throughout service
- Cutting baguette throughout service to be served to all guests with their meals
- Preparing condiments and coffee prior to service
- Attending monthly wine and beer training held by management to learn about new drinks on the menu
- Making espresso drinks such as cappuccinos, lattes, Americano's, espressos for guests
- Folding napkins, polishing cutlery and glassware
- Clearing garbage and recycling from kitchen after service.
SALES ASSOCIATE
Foot Locker
11.2011 - 02.2016
- Assisting customers to make the best decisions on footwear and clothing purchases
- Processing customers' transactions in a timely and proper manner
- Receiving and recording weekly shipment and stock
- Assisting manager on duty with cashout during closing shifts
- Store cleaning and maintenance throughout the day and after closing.
TECHNICAL SUPPORT REPRESENTATIVE
Dependable IT
11.2013 - 07.2015
- Managing and answering 50-100 incoming phone calls per day accurately and quickly
- Resolving Cogeco Cable television, internet, and home phone technical inquiries and matters in a professional and polite manner over the telephone and/or online
- Sending thorough and helpful information to customers about their products
- Reporting large scale service outages of television, internet, and phone issues in a region or city to advanced information technical support to be addressed and corrected for the affected area
- Arranging delivery for new equipment to customers in a timely manner
- Scheduling technical service calls to customer's homes or services in a time that is urgent and convenient to a customer.
DIETARY AIDE
Aberdeen Gardens
08.2008 - 09.2011
- Serving elderly residents with meals at breakfast, lunch, and dinner
- Dining room cleaning, maintenance, and set up before all meals
- Kitchen and cafe cleaning and maintenance in between every meal
- Delivering meals to bedridden residents
- Vacuuming, mopping and sweeping dining room and kitchen after meals
- Clearing recycling and garbage at the end of service.
Education
HIGH SCHOOL DIPLOMA -
St. Mary Secondary School
Hamilton, ONSkills
- Customer Service
- Sales
- Serving Experience
- Organizational Skills
- Food and Beverage Upselling
- Restaurant Experience
- Supply restocking
- High-volume dining
- Quality control
- Training
- User support
- Payment processing
- Guest relations
- Deescalation
- Conflict resolution
- Product knowledge
Timeline
SERVER
Valerie At Hotel X
05.2024 - Current
CAPTAIN
Blue Bovine Sushi and Steakhouse
02.2024 - 04.2024
CAPTAIN
Planta
03.2018 - 03.2024
SERVER ASSISTANT
Otto's Bierhalle
09.2017 - 05.2018
SERVER ASSISTANT
Colette
10.2016 - 07.2018
HOSTESS
Hunter's Landing
04.2016 - 11.2016
SERVER ASSISTANT
La Société
10.2015 - 05.2016
TECHNICAL SUPPORT REPRESENTATIVE
Dependable IT
11.2013 - 07.2015
SALES ASSOCIATE
Foot Locker
11.2011 - 02.2016
DIETARY AIDE
Aberdeen Gardens
08.2008 - 09.2011
HIGH SCHOOL DIPLOMA -
St. Mary Secondary School
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