Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

TENDER TEMPLE

Newmarket,Canada

Summary


Experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.

Overview

26
26
years of professional experience
1
1
Certification

Work History

CLIENT SALES REPRESENTATIVE

SWIFT HOME IMPROVEMENT
01.2025 - Current
  • Assisted customers with the selection of products based on their needs
  • Cultivated new leads through cold-calling tactics
  • Maintained accurate records of all customer interactions, orders, and outcomes

FREELANCE CLEANER

SELF EMPLOYED
11.2024 - Current
  • Provided occasional cleaning services for homes as needed
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

TEACHER

HOMESCHOOL
01.2012 - 05.2024
  • Led classroom activities and play based immersive learning
  • Established and communicated clear objectives for all educational activities
  • Encouraged learning through diverse learning strategies and maintained orderly classroom
  • Utilized a curriculum that reflected government guidelines, as well as diverse educational and linguistic curriculum
  • Planned implemented monitored and assessed instructional material
  • Planned learning activities that provided students with the ability to learn, question and investigate different subjects

REMOTE AGENT

CAA
01.2009 - 12.2011
  • Company Overview: Company Overview: CAA - Remote agent
  • Answer inbound calls for members
  • Utilized problem-solving abilities to troubleshoot customer issues promptly ad professionally
  • Assisted with roadside calls
  • Provided excellent customer service, demonstrating strong communication and interpersonal skills
  • Maintained plan member details current
  • Geographically located members in need of assistance
  • Built positive relationships with customers through consistent follow-up communications
  • Successfully handled escalated calls with patience and understanding
  • Escalated complex issues to higher-level support for swift resolution
  • Proven ability to provide excellent customer service and resolve customer complaints in a timely manner
  • Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment
  • CAA - Remote agent

REMOTE AGENT

241 PIZZA
01.2007 - 12.2010
  • Company Overview: Company Overview: 241 Pizza - Remote agent
  • Receiving incoming calls from customers to place orders
  • Resolve customer complaints
  • Assist stores with daily order and run test orders to verify order status
  • 241 Pizza - Remote agent

FINANCIAL REPRESENTATIVE/SALES

PRIMERICA
01.2001 - 03.2003
  • Company Overview: Company Overview: Primerica - Toronto, ON
  • Filling out applications for clients and following up
  • Recruitment and training of new staff
  • Helping families become debt free and financially secure
  • Provided financial guidance to clients on asset allocation and portfolio diversification
  • Assisted customers with account setup, transfers and withdrawals from their portfolios
  • Created presentations to demonstrate the benefits of various investment products to clients
  • Utilized strong interpersonal skills to build rapport and trust with clients while delivering excellent customer service
  • Determined customers' financial services needs and prepared proposals
  • Primerica - Toronto, ON

SECURITY OFFICER

MOUNT SINAI HOSPITAL
05.2000 - 05.2001
  • Patrolled premises regularly to maintain order and establish security presence
  • Assisted medical and psychiatric staff in de-escalating crises and managing behavioral incidents with a trauma-informed approach
  • Provided compassionate support to individuals experiencing mental health crises while ensuring compliance with safety protocols
  • Enforced safety regulations, policies and procedures to ensure a safe environment
  • Trained in crisis intervention, de-escalation techniques, and mental health first aid

PEER TUTOR

RYERSON UNIVERSITY
01.1999 - 05.2001
  • Created lesson plans tailored to individual student needs, focusing on key concepts and topics in need of improvement
  • Implemented behavior management techniques when necessary to maintain an optimal learning environment
  • Assessed student learning needs and developed tutoring plans to meet those needs
  • Provided constructive feedback to foster improved understanding of complex concepts
  • Scheduled tutoring appointments with students and parents

Education

BACHELORS OF SOCIAL WORK DEGREE - Social Work

RYERSON UNIVERSITY
Toronto, ON
01.2002

DIPLOMA - Travel and Tourism

RYERSON UNIVERSITY
Toronto, ON
01.2002

Skills

  • Leadership and organizational skills
  • Works Well Under Pressure
  • Attention to detail
  • Client acquisition
  • Time management
  • Multitasking Abilities
  • Teamwork and collaboration
  • Active listening
  • Customer satisfaction
  • Efficient cleaning
  • Maintenance
  • Sweeping and mopping
  • Professional appearance

Certification

CPR and First Aid - St John's Ambulance

Languages

Portuguese Native

Timeline

CLIENT SALES REPRESENTATIVE

SWIFT HOME IMPROVEMENT
01.2025 - Current

FREELANCE CLEANER

SELF EMPLOYED
11.2024 - Current

TEACHER

HOMESCHOOL
01.2012 - 05.2024

REMOTE AGENT

CAA
01.2009 - 12.2011

REMOTE AGENT

241 PIZZA
01.2007 - 12.2010

FINANCIAL REPRESENTATIVE/SALES

PRIMERICA
01.2001 - 03.2003

SECURITY OFFICER

MOUNT SINAI HOSPITAL
05.2000 - 05.2001

PEER TUTOR

RYERSON UNIVERSITY
01.1999 - 05.2001

BACHELORS OF SOCIAL WORK DEGREE - Social Work

RYERSON UNIVERSITY

DIPLOMA - Travel and Tourism

RYERSON UNIVERSITY

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