Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tendai Chibwe

Kamloops,Canada

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.

Overview

7
7
years of professional experience

Work History

Premier customer service

Loblaw Companies Limited
Kamloops, British Columbia
10.2022 - Current
  • Greeting customers, answering their questions, and quickly helping them find the products they sought
  • Position company products by providing customers leveraging product knowledge and strong communication skills to drive purchase decisions with more than 80 customers daily, generating $10 000 in product sales monthly
  • Quickly triage incoming calls and escalated calls when necessary, reducing the average time of resolutions by 20 percent
  • Handled an average of 80 customer inquiries per day, resulting in 90 percent customer satisfaction
  • Maintained an extensive knowledge base of the evolving product offering and improved customer retention by 10 percent by proactivity recommending new products to customers
  • Maintained a courteous, empathetic attitude towards customers, reducing complaints about service by 30 percent

Accounts Clerk

Maps Petroleum
Harare, Zimbabwe
01.2021 - 06.2021
  • Communicate with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
  • Maintaining accounting documents and records using Quickbooks accounting software to streamline business transactions and track the company’s revenue and expenses
  • Reduced reconciliations discrepancies by 20 percent through better use of the accounting software
  • Posting supplier invoices to the accounts system
  • Processing payroll and benefits monthly for 40+ employees
  • Set up and updated Excel spreadsheets to track financial data.
  • Input financial data and produced reports using [Software].

Retail Banking Intern

Agricultural Bank of Zimbabwe
Harare, Zimbabwe
04.2019 - 01.2020
  • Offered advice and guidance to customers on various digital banking platforms available and self-service options to make their banking easier, faster and more convenient to an average of 50 customers per day, maintaining a 94 percent customer satisfaction
  • Presented new and additional products and services to existing customers by sending them emails of the products and proactively calling them to advertise the various goods and services on offer
  • Cross-selling products and services to potential customers through cold-calling potential customers and proactively going to social events to promote the different products the bank had to offer
  • Handling customer complaints and solving their problems through positive communication and attentive listening
  • Enhanced customer experience by providing personalized banking solutions and excellent service.
  • Maintained strict compliance with all federal banking regulations during daily operations to uphold the integrity of the institution.

Accounting Intern

Captus Accounting Services
Harare, Zimbabwe
01.2019 - 03.2019
  • Prevented accounting errors through close attention to details and willingness to double and triple-check work to ensure 100 percent customer satisfaction
  • Performed month-end reconciliations of accounting records to resolve discrepancies and ensure compliance with accounting standards and interagency using Pastel accounting software
  • Audited and analyzed over 100+ credit transactions to assist senior accountant in verifying the sales tax charged
  • Preparation of financial statements of different clients
  • Helping clients calculate Value Added Tax and Pay as You Earn Tax
  • Filing Documents
  • Assisted with month-end closing and reporting duties.
  • Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.

Education

Master in Business Administration -

Thompson Rivers University
10.2024

Bachelor in Accounting -

Africa University
10.2020

Skills

  • Communication
  • Problem-solving
  • Multi-tasking
  • Bookkeeping
  • Data entry
  • Pastel
  • Customer service
  • Sales
  • Administration
  • Complaint Handling

Languages

English
Full Professional
Hebrew
Elementary

Timeline

Premier customer service

Loblaw Companies Limited
10.2022 - Current

Accounts Clerk

Maps Petroleum
01.2021 - 06.2021

Retail Banking Intern

Agricultural Bank of Zimbabwe
04.2019 - 01.2020

Accounting Intern

Captus Accounting Services
01.2019 - 03.2019

Master in Business Administration -

Thompson Rivers University

Bachelor in Accounting -

Africa University

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Tendai Chibwe