Tendai Chibwe
Kamloops,Canada
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
7
7
years of professional experience
Work History
Premier customer service
Loblaw Companies Limited
10.2022 - Current
- Greeting customers, answering their questions, and quickly helping them find the products they sought
- Position company products by providing customers leveraging product knowledge and strong communication skills to drive purchase decisions with more than 80 customers daily, generating $10 000 in product sales monthly
- Quickly triage incoming calls and escalated calls when necessary, reducing the average time of resolutions by 20 percent
- Handled an average of 80 customer inquiries per day, resulting in 90 percent customer satisfaction
- Maintained an extensive knowledge base of the evolving product offering and improved customer retention by 10 percent by proactivity recommending new products to customers
- Maintained a courteous, empathetic attitude towards customers, reducing complaints about service by 30 percent
Accounts Clerk
Maps Petroleum
01.2021 - 06.2021
- Communicate with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Maintaining accounting documents and records using Quickbooks accounting software to streamline business transactions and track the company’s revenue and expenses
- Reduced reconciliations discrepancies by 20 percent through better use of the accounting software
- Posting supplier invoices to the accounts system
- Processing payroll and benefits monthly for 40+ employees
- Set up and updated Excel spreadsheets to track financial data.
- Input financial data and produced reports using [Software].
Retail Banking Intern
Agricultural Bank of Zimbabwe
04.2019 - 01.2020
- Offered advice and guidance to customers on various digital banking platforms available and self-service options to make their banking easier, faster and more convenient to an average of 50 customers per day, maintaining a 94 percent customer satisfaction
- Presented new and additional products and services to existing customers by sending them emails of the products and proactively calling them to advertise the various goods and services on offer
- Cross-selling products and services to potential customers through cold-calling potential customers and proactively going to social events to promote the different products the bank had to offer
- Handling customer complaints and solving their problems through positive communication and attentive listening
- Enhanced customer experience by providing personalized banking solutions and excellent service.
- Maintained strict compliance with all federal banking regulations during daily operations to uphold the integrity of the institution.
Accounting Intern
Captus Accounting Services
01.2019 - 03.2019
- Prevented accounting errors through close attention to details and willingness to double and triple-check work to ensure 100 percent customer satisfaction
- Performed month-end reconciliations of accounting records to resolve discrepancies and ensure compliance with accounting standards and interagency using Pastel accounting software
- Audited and analyzed over 100+ credit transactions to assist senior accountant in verifying the sales tax charged
- Preparation of financial statements of different clients
- Helping clients calculate Value Added Tax and Pay as You Earn Tax
- Filing Documents
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
Education
Master in Business Administration -
Thompson Rivers University
10.2024
Bachelor in Accounting -
Africa University
10.2020
Skills
- Communication
- Problem-solving
- Multi-tasking
- Bookkeeping
- Data entry
- Pastel
- Customer service
- Sales
- Administration
- Complaint Handling
Languages
English
Full Professional
Hebrew
Elementary
Timeline
Premier customer service
Loblaw Companies Limited
10.2022 - Current
Accounts Clerk
Maps Petroleum
01.2021 - 06.2021
Retail Banking Intern
Agricultural Bank of Zimbabwe
04.2019 - 01.2020
Accounting Intern
Captus Accounting Services
01.2019 - 03.2019
Master in Business Administration -
Thompson Rivers University
Bachelor in Accounting -
Africa University
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