Tenci Garcia
Lancaster,CA
Summary
Water damage professional with 15 years of experience in the restoration and remediation industry. Consistently dependable in team environments, adaptable to changing situations, and focused on achieving results. Skillful in both the field and office to provide elite service. Offering support to victims of water, fire, mold damage and helping restore properties.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing and Collections Specialist
Water Damage Rescue
12.2022 - 02.2025
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
- Reduced outstanding receivables by implementing effective collection strategies.
- Supported cash flow management through timely invoicing and diligent collection efforts.
- Maintained accurate financial records, ensuring all transactions were properly documented and filed.
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
- Coordinated with sales representatives to address any billing disputes or issues effectively.
- Contributed to successful team collaboration by sharing best practices and supporting colleagues when needed.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed debtor payments and updated accounts to reflect new balance.
General Manager
Four Square Restoration
05.2021 - 10.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Prepared bids and proposals to submit to clients and secure new business.
- Stayed current with industry regulations and standards to produce estimates in compliance with all insurance carriers.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Communicated with Adjusters on ongoing projects to ensure prior approvals facilitate work flow.
- Scheduled asbestos/lead and pre/post mold testing.
- Coordinated pack outs, equipment set up and demo as necessary.
Job File Coordinator
Servpro of Beverly Hills
10.2015 - 05.2022
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Maintained client relationships by addressing concerns and ensuring successful project completion.
- Enhanced team productivity by training new technicians on industry best practices and equipment usage.
- Collaborated with external contractors, such as plumbers or Industrial Hygienists, for seamless service delivery to clients.
- Improved customer satisfaction by providing timely and effective water damage restoration services.
- Maintained internal audit procedures to validate and improve accuracy of final billing.
- Completed daily schedule for 20 employees.
Education
High School Diploma -
Independence High School
Van Nuys, CA06.2003
Skills
- Fire and smoke restoration
- Insurance claim coordination
- Effective communication and data collection
- Dispute resolution/ payment negotiations
- Invoice and payment processing
- Billing and insurance processes
- Xactimate, Drybook, Mica, Dash, Mondaycom
- Quickbooks Experience
Certification
- WRT - Water Restoration Technician
- FSRT - Fire and Smoke Restoration Technician
- OCT - Odor Control Technician
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Billing and Collections Specialist
Water Damage Rescue
12.2022 - 02.2025
General Manager
Four Square Restoration
05.2021 - 10.2023
Job File Coordinator
Servpro of Beverly Hills
10.2015 - 05.2022
High School Diploma -
Independence High School
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