Temptations Muchabaiwa
Edmonton,Alberta
Summary
Service-oriented professional with excellent academic performance in human resources and administration. Dedicated team player currently pursuing Business Administration degree specializing In Accounting to bring positive industry impact centered on organizational behavior and change management. Proficient in scheduling interviews, posting job openings and performing various administrative tasks.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Clerk
Fairmont MacDonald Hotel
Edmonton, AB
10.2022 - 04.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Accounting and Payroll Administrator
Robertson College
Edmonton, AB
07.2021 - 09.2021
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Completed payroll accurately and timely to meet employee expectations.
- Generated reports to track employee time and attendance.
- Calculated wages, deductions and bonuses in accordance with company policies.
Night Auditor /Guest Service Associate
Pomeroy Lodging
Grande Prairie, AB
08.2016 - 03.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Front End Supervisor
Value Village
Grande Prairie, AB
08.2016 - 05.2017
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintained transaction security by verifying payment cards against identification.
Assistant Personnel Manager
Norwegian Cruise Line
Miami, FL
05.2010 - 07.2013
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Education
BBA - Business Administration Specializing in Accounts
Yorkville University
British Columbia06.2024
Diploma - Accounting And Payroll Administration
Robertson College
Edmonton, AB09.2021
Diploma - Network System Administration
Robertson College
Edmonton, AB09.2020
Skills
- Complaint Management
- Company Policies and Procedures Training
- Employee Timesheet Processing
- Office Supplies and Inventory
- Payroll Preparation
- HR Support
- Verbal and Written Communication
- Teamwork and Collaboration
- Human Resources Operations
- Payroll Verification
Accomplishments
Opened a successful private elementary school in Zimbabwe 2021.
Timeline
Accounts Receivable Clerk
Fairmont MacDonald Hotel
10.2022 - 04.2023
Accounting and Payroll Administrator
Robertson College
07.2021 - 09.2021
Night Auditor /Guest Service Associate
Pomeroy Lodging
08.2016 - 03.2020
Front End Supervisor
Value Village
08.2016 - 05.2017
Assistant Personnel Manager
Norwegian Cruise Line
05.2010 - 07.2013
BBA - Business Administration Specializing in Accounts
Yorkville University
Diploma - Accounting And Payroll Administration
Robertson College
Diploma - Network System Administration
Robertson College
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