Temitope Sulaimon
Winkler,Canada
Summary
Dynamic administrative professional with extensive experience at Amuwo Odofin Local Government, excelling in HR administration and conflict resolution. Proven track record in policy compliance and customer service excellence, adept at managing records and facilitating communication. Skilled in e-billing systems, ensuring efficient operations and enhanced stakeholder relationships.
Overview
9
9
years of professional experience
Work History
Administrative Assistant, Environmental Services Department
Local Government Service Commission
Lagos, Lagos
01.2023 - 08.2023
- Developed and maintained relationships with service providers and contractors of the local government.
- Facilitated communication between the Head of the Environmental Services Department and service providers.
- Coordinated with local government, the head of the environmental services department, sanitarians, and other health service workers to observe World Environmental Day and the Tree Planting Exercise.
- Raised payment vouchers for all Environmental service providers.
- Retired vouchers of all service providers every three months.
Sectional Head Mile 2 Area Office
Amuwo Odofin Local Government
Festac, Lagos
01.2022 - 12.2022
- Collaborated with legal, accounting, and other professional teams to review and maintain compliance with regulations.
- Maintain cordial relationships with ratepayers.
- Resolved conflicts with the ratepayers.
- Gave weekly reports to the Chief revenue officer.
- I presented my team's monthly performance report to the chief revenue officer.
- Produced briefs, located records, and organized documentation to support court cases.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Assistant Sectional Head Mile 2 Area Office
Amuwo Odofin Local Government
Festac, Lagos
02.2020 - 12.2021
- Assisting the sectional head in my unit in the collection, collation, and submission of rate payer's data for e-billing computation by the finance department.
- Distribution of e-billing demand notice to the ratepayers for payments of permits to the designated banks of the local government.
- Compilations of defaulters list to the local government for onward action.
- Provided guidance and service on various financial problems to assist taxpayers in resolving tax issues.
- Considered alternative means of resolving tax debt issues if taxpayers could not pay.
- Assisted in producing briefs, located records, and organized documentation to support court cases.
- Assisted the sectional head in professionally negotiating and dealing with taxpayers in confrontational situations.
Administrative Legal Assistant
Amuwo Odofin Local Government
Festac, Lagos
03.2019 - 10.2019
- Provide administrative assistance to the legal officer.
- Compile, proofread, and revise drafts of legal documents and reports.
- Obtain relevant information from other departments (e.g. Office of Chieftaincy Affairs).
- Handled office scheduling and noted deadlines, motions, and other important dates.
Administrative & HR Officer Level
Amuwo Odofin Local Government
Festac, Lagos
11.2014 - 11.2015
- Write and update records of service for personnel.
- Making sure files are appropriately arranged according to department.
- Organize and maintain personnel records.
- Answer personnel queries about HR issues.
- Participating in HR projects (e.g., help in organizing junior staff promotion exercises).
Customer Service Representative
Lurian Energy
Abuja
11.2014 - 11.2015
- Create and Manage Invoices.
- Document and validate customers' business requests and map them to the appropriate department.
- Delivers and dispatches invoices.
- Analyze and screen calls.
- Answer inquiries.
- Greeting customers and visitors.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Post Graduate Diploma - Human Resource Management
Conestoga College
Brantford04.2024
Bachelor of Science - Political Science
Igbinedion University
Edo State11.2014
Skills
- HR administration and employee onboarding
- Records and file management
- Customer service excellence
- Conflict resolution
- Policy compliance
- Data entry and reporting
- Invoice processing
- Recruitment support
- E-billing systems
- Legal and administrative support
- Microsoft Office proficiency
- Multitasking abilities
- Communication and interpersonal skills
Timeline
Administrative Assistant, Environmental Services Department
Local Government Service Commission
01.2023 - 08.2023
Sectional Head Mile 2 Area Office
Amuwo Odofin Local Government
01.2022 - 12.2022
Assistant Sectional Head Mile 2 Area Office
Amuwo Odofin Local Government
02.2020 - 12.2021
Administrative Legal Assistant
Amuwo Odofin Local Government
03.2019 - 10.2019
Administrative & HR Officer Level
Amuwo Odofin Local Government
11.2014 - 11.2015
Customer Service Representative
Lurian Energy
11.2014 - 11.2015
Post Graduate Diploma - Human Resource Management
Conestoga College
Bachelor of Science - Political Science
Igbinedion University