Temitope Subair

Work History

Customer Service Representative

Big Box Outlet Store

02.2024 - Current

Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Manages approximately 60+ incoming calls and emails from customers.
Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responds to customer requests for products, services, and company information.
Handles customer queries about returns, exchanges, refunds, and warranty claims through various channels (email, chats, and phone calls) using a ticketing system (Gorgias) to track each case.
Track inventory and sales using Magneto - sales platform to effectively offer services.
Use the ticketing system- Gorgias to log, track, and manage customer service requests efficiently. Ensuring that all customer interactions are properly documented and categorized.
Communicates with the warehouse and logistics teams to ensure returned products are received, inspected, and processed according to company policies.
Investigate issues related to damaged goods, incorrect shipments, or delays in the return processed, and offer resolutions such as refunds, replacements, and store credits.
Stay up to date with the company's products and policies to offer accurate information and solutions to customers.
Identifies when customer issues need to be escalated to a supervisor, logistics team, or another department for further investigation or resolution.
Monitor the status of customer orders, shipments, returns and exchanges, providing updates to customers regarding the status of their orders.

Sales Associate

Urban Behavior

10.2023 - 01.2024

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Managed returns, exchanges, and refunds in accordance with store policy.
Helped customers with finding what they needed to purchase from the store.
Recommended styles to customers when needed based on their preferences and needs.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recognized for having the neatest sections always and cleanliness.
Ensured a positive shopping experience for customers.
Ensured the fitting rooms were clean by doing routine checks and cleaning them.
Provided information to customers on sales and newly arrived items.
Communicated with colleagues and managers by using a two-way radio.
Prepared merchandise for the sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.

Owner

Rally's Perfumery

02.2019 - 12.2022

Oversaw day-to-day operations, including inventory management, sales tracking, and financial management
Studied market trends to meet customer demands and preferences.
Sourced perfumes and other types of fragrances, negotiated with suppliers, and created a list of reliable vendors for the business.
Engaged with customers, and created personalized scents based on their tastes, allergies, and preferences through in-depth consultations.
Created social media pages for my business and market strategies like in-store promotions, and collaborations to improve brand visibility, improve sales, and attract customers.
Hired staff and managed employees, fostering a safe and positive work environment.
Built and maintained a positive relationship with customers by understanding their preferences.
Ensured the store complied with safety and legal requirements for small retail businesses.
Registered the business and filed the necessary paperwork to keep my business running
Developed a reputation for offering niche and high-quality fragrances.
Had a pool of 100+ loyal customers that contributed to the success and sales of the business.

Radio Intern

Kiss FM Lagos

06.2018 - 04.2019

Generated on-air promotional scripts to promote client marketing and advertising initiatives.
Managed studio environment, maintaining cleanliness and organization for an efficient workspace.
Scheduled interviews with guests, ensuring diverse perspectives on various topics.
Coordinated social media promotions, increasing audience engagement and listenership.
Worked closely with radio hosts and managers to create programs, schedules, and prepare scheduled contents.
Assisted in scriptwriting process, providing fresh ideas that stimulated engaging conversations between hosts.
Recognized as the radio intern of the month twice for providing exceptional assistance and getting the job done.
Managed emails, scheduled interviews, and events. Answered calls from listeners and sponsors.
Assisted in covering events, live shows, concerts, social media events, and post-event recaps.
Grew the station's social media following and engagement through strategic content creation planning and interaction in 6 months.
Acquired valuable industry insights by shadowing experienced professionals in various roles at the station.
Gathered news stories from various sources for timely reporting during hourly updates.
Provided excellent customer service by responding promptly to listener inquiries and concerns.
Researched topics for comment and discussion.

Summary

Overview

Work History

Customer Service Representative

Sales Associate

Owner

Radio Intern

Education

Post-Degree Certificate - Business And Project Management

Bachelor of Science - Journalism And Mass Communication

Skills

Languages

Work Availability

Interests

Software

Work Preference

Work Type

Work Location

Important To Me

Accomplishments

Timeline

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