TEMITOPE SOEWU
London,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Restorative Justice Centre
Ikeja, Lagos
05.2023 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Care Representative
Directorate of Public Prosecution, Lagos State Ministry Of Justice
Ikeja, LAGOS
02.2020 - 05.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Assistant
MTN Nigeria
Ikoyi, Lagos
11.2010 - 02.2020
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate CRM database by entering and regularly updating client information.
- Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Collaborated with other departments such as marketing or accounting in order to provide better service solutions for customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
Office Administrative Assistant
Thomas Orogan & Co.
Saka Tinubu, LAGOS
01.2009 - 10.2010
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Obtained scanned records and uploaded to database.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Directed clients and guests to correct departments, rooms and staff members.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Produced and distributed memos, newsletters and other forms of communication.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Arranged domestic and international travel, hotel and transportation needs for staff.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Education
Bachelor of Laws - Law And Justice Studies
Olabisi Onabanjo University
Ago Iwoye Ogun State, Nigeria08.2006
Skills
- Account Updating
- Appointment Scheduling
- Scheduling
- Upselling and Cross-Selling
- Retail Sales Customer Service
- Adaptive Team Player
- Customer Consulting
- Documentation
- Administrative Support
- Report Preparation
- Client Relations
- Team Development
- Customer Service
Languages
English
Professional
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Restorative Justice Centre
05.2023 - 07.2023
Customer Care Representative
Directorate of Public Prosecution, Lagos State Ministry Of Justice
02.2020 - 05.2023
Customer Service Assistant
MTN Nigeria
11.2010 - 02.2020
Office Administrative Assistant
Thomas Orogan & Co.
01.2009 - 10.2010
Bachelor of Laws - Law And Justice Studies
Olabisi Onabanjo University
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