Temi Soetan
Edmonton,Canada
Summary
Experienced health and human‑services professional with over nine years of frontline and supervisory experience in case management, advocacy, and evidence‑based decision‑making. Skilled in interpreting policy and legislation, conducting investigations, analyzing documentation, and supporting clients navigating complex systems. Demonstrated ability to manage high‑volume caseloads, resolve disputes, and communicate persuasively in written and verbal formats. Brings strong alignment with APS competencies, including Systems Thinking, Creative Problem Solving, Agility, and Drive for Results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse (LPN)- Casual
Covenant Care
Beaumont, AB
08.2018 - Current
- Delivered client‑centred nursing care in acute and continuing‑care settings.
- Interpreted clinical documentation and collaborated with interdisciplinary teams to improve care outcomes.
- Supported clients with disability, injury, and rehabilitation needs with experience relevant to WCB claim contexts.
- Trained and mentored junior staff, enhancing team capacity and performance.
Service Coordinator- Temp Position (coverage)
YWCA
Edmonton, AB
10.2025 - 04.2026
- Conducted assessments, home visits, and investigations to determine client needs and eligibility for supports.
- Developed and monitored individualized service plans in alignment with organizational policy and provincial standards.
- Provided crisis intervention, de‑escalation, and advocacy for clients navigating disability, housing, and social‑service systems.
- Managed confidential case files in accordance with privacy legislation and records‑management principles.
- Coordinated multi‑stakeholder support, ensuring timely access to services and resolution of complex issues.
Community Care Supervisor
CBI Home Health
Edmonton, AB
03.2022 - 09.2025
- Supervised a multidisciplinary team of 40 staff delivering services to 300+ clients with complex medical, social, and employment‑related needs.
- Coordinated modified duties and return‑to‑work plans, collaborating with employers, healthcare providers, and insurers.
- Interpreted provincial regulations and organizational policies to ensure compliance and fair decision‑making.
- Conducted investigations, reviewed documentation, and resolved service disputes using evidence‑based analysis.
- Implemented scheduling and communication improvements, reducing service delays by 20%.
- Mentored new staff, supporting consistency in service delivery and adherence to standards.
Education
Master of Public Health - Global Health
University of Wolverhampton
04-2026
Bachelor of Science - Public Health, minor in leadership
University of Lethbridge
04-2024
Diploma in Nursing -
NorQuest College
Edmonton, AB04-2019
Skills
- CORE SKILLS & COMPETENCIES
- Case Management & Legislative Interpretation
- Advocacy & Representation
- Systems Thinking & Policy Application
- Creative Problem Solving
- Agility & Conflict De‑escalation
- Evidence Review & File Analysis
- Stakeholder Engagement
- Persuasive Writing & Presentation
- Microsoft Office, JIRA, ShareVision, AlayaCare, Dayforce, PCC , Docusign
Certification
- First Aid & CPR Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Licensed Practical Nurse (LPN) | CLPNA
Languages
English
Full Professional
Timeline
Service Coordinator- Temp Position (coverage)
YWCA
10.2025 - 04.2026
Community Care Supervisor
CBI Home Health
03.2022 - 09.2025
Licensed Practical Nurse (LPN)- Casual
Covenant Care
08.2018 - Current
Master of Public Health - Global Health
University of Wolverhampton
Bachelor of Science - Public Health, minor in leadership
University of Lethbridge
Diploma in Nursing -
NorQuest College