Temitope Igunnu
Toronto,Ontario
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Oriental Hotels
09.2021 - 10.2023
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Geel Power Limited
03.2018 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Caleb International College
Lagos Nigeria09.2017
Skills
- First Call Resolution
- Custom Order Management
- Customer Service
- Data Entry
- Appointment Scheduling
- Database Research
- Payment Processing
- Complaint Handling
- Order Processing
- Customer Relations
Languages
English
Full Professional
Yoruba
Full Professional
Timeline
Customer Care Representative
Oriental Hotels
09.2021 - 10.2023
Customer Service Representative
Geel Power Limited
03.2018 - 08.2021
High School Diploma -
Caleb International College
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company RetreatsSoftware
Power point
Microsoft excel
References
Provided on request
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