Temitope Bodunrin (Temi)
Winnipeg,CA
Summary
Dynamic Operational Specialist with a proven track record at Operational Specialist UK Market, excelling in high-volume task management and cross-functional collaboration. Achieved 100% KPI performance while enhancing workflow efficiency and ensuring compliance. Skilled in onboarding processes and adept at problem-solving, delivering exceptional customer service across international markets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operational Specialist
Operational Specialist UK Market
09.2021 - Current
- Worked across multiple international markets (Canada, UK, and Australia), demonstrating adaptability and cultural awareness in client interactions
- Collaborated with cross-functional teams to enhance workflow efficiency, reducing processing time and improving client satisfaction
- Utilized Google Docs, Asana, ClickUp, Notion, and Monday.com to track operations, optimize processes, and manage tasks effectively
- Delivered real-time customer and stakeholder support, handling inquiries, troubleshooting issues, and ensuring efficient service delivery
- Maintained 100% KPI performance, consistently exceeding customer service benchmarks and productivity goals
- Managed the onboarding and verification process for couriers, ensuring compliance with company policies
- Ability to independently make decisions within general guidelines
- Work in a fast paced environment
- Experience in Zendesk and Talk desk
Customer Support Specialist
Courier Care Australia Market
12.2019 - 04.2020
- Worked across multiple international markets (Canada, UK, and Australia), demonstrating adaptability and cultural awareness in client interactions
- Collaborated with cross-functional teams to enhance workflow efficiency, reducing processing time and improving client satisfaction
- Utilized Google Docs, Asana, ClickUp, Notion, and Monday.com to track operations, optimize processes, and manage tasks effectively
- Delivered real-time customer and stakeholder support, handling inquiries, troubleshooting issues, and ensuring efficient service delivery
- Maintained 100% KPI performance, consistently exceeding customer service benchmarks and productivity goals
- Managed the onboarding and verification process for couriers, ensuring compliance with company policies
- Ability to independently make decisions within general guidelines
- Work in a fast paced environment
- Experience in Zendesk and Talk desk
Customer Support Specialist
Courier Care Canada Market
12.2019 - 03.2020
- Worked across multiple international markets (Canada, UK, and Australia), demonstrating adaptability and cultural awareness in client interactions
- Collaborated with cross-functional teams to enhance workflow efficiency, reducing processing time and improving client satisfaction
- Utilized Google Docs, Asana, ClickUp, Notion, and Monday.com to track operations, optimize processes, and manage tasks effectively
- Delivered real-time customer and stakeholder support, handling inquiries, troubleshooting issues, and ensuring efficient service delivery
- Maintained 100% KPI performance, consistently exceeding customer service benchmarks and productivity goals
- Managed the onboarding and verification process for couriers, ensuring compliance with company policies
- Ability to independently make decisions within general guidelines
- Work in a fast paced environment
- Experience in Zendesk and Talk desk
Education
NATIONAL DIPLOMA - Diploma in Insurance
LAGOS STATE POLYTHECNIC
LAGOS, STATE, NIG01.2010
HIGHER NATIONAL DIPLOMA - Diploma in Insurance
LAGOS STATE POLYTHECNIC
LAGOS, NIG01.2016
High School Diploma -
ROBERTSON COLLEGE
Winnipeg, MBSkills
- High-Volume Task Management
- Workflow efficiency
- Onboarding processes
- Remote Operations Management
- Technical Proficiency
- Communication
- Problem-solving
- Decision Making
- Cross-functional collaboration
- Task management
- Customer service
- Cultural awareness
- Compliance management
- KPI management
Certification
- Asana
- Notion
- Trello
- Monday.com
Languages
English
Professional
References
References available upon request.
Timeline
Operational Specialist
Operational Specialist UK Market
09.2021 - Current
Customer Support Specialist
Courier Care Australia Market
12.2019 - 04.2020
Customer Support Specialist
Courier Care Canada Market
12.2019 - 03.2020
NATIONAL DIPLOMA - Diploma in Insurance
LAGOS STATE POLYTHECNIC
HIGHER NATIONAL DIPLOMA - Diploma in Insurance
LAGOS STATE POLYTHECNIC
High School Diploma -
ROBERTSON COLLEGE
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