Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Temitope Belesire

Oshawa,Canada

Summary

With over four years of experience in customer service settings, I have honed my skills in developing strong relationships and consistently meeting the needs of diverse individuals. I am passionate about providing exceptional service, I have excelled in various roles by consistently exceeding customer expectations. My effective communication and problem-solving abilities have allowed me to navigate challenging situations with ease, ensuring customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest service representative

Best Western Plus Hotel
10.2024 - Current
  • Welcome and process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns
  • Liaised with housekeeping to track readiness of rooms for check-in
  • Generated daily reports (number of arrivals, departures), identified any special requests, and check reports for accuracy
  • Resolved customer complaints and always ensured a positive experience

Front Desk Agent (co-op)

Whispering Springs Wilderness Resort
04.2024 - 08.2024
  • Welcome and processed all guest check-ins and checkouts by confirming reservation and assigning room
  • Provided guests with directions and information about property and local areas of interest including attractions and nearby restaurants
  • Bartend at weddings, delivering high quality service in a dynamic, fast paced environment
  • Serve food and drinks during regular glamping nights and special events
  • Resolved customer complaints and always ensured a positive experience

Front of House Staff

Chick-fil-A Restaurant
11.2023 - 04.2024
  • Welcome customers, educate them about menu options
  • Serve food and beverage in both dining room and drive-thru, ensuring customers are satisfied
  • Coordinate and set up the shift before opening - stocking and cleaning areas, ensuring the restaurant is presentable
  • Resolve customer complaints; escalate if needed; provide solutions within parameters of policies and regulations

Receptionist

Baylis Suites
03.2021 - 01.2023
  • Welcome and process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns
  • Liaised with housekeeping to track readiness of rooms for check-in
  • Generated daily reports (number of arrivals, departures), identified any special requests, and check reports for accuracy
  • Resolved customer complaints and always ensured a positive experience

Education

Hospitality- Hotel and Restaurant Operation Management Diploma - Hospitality Management

Durham college
Oshawa, Ontario

Skills

  • Understanding of Computer Systems
  • Bartending skills
  • Serving
  • Cash handling experience
  • Punctuality
  • Reliability
  • Communication skills
  • Strong Organizational skills
  • Detail oriented
  • Professional appearance

Languages

English

Certification

Smart serve

Food handler certification

Timeline

Guest service representative

Best Western Plus Hotel
10.2024 - Current

Front Desk Agent (co-op)

Whispering Springs Wilderness Resort
04.2024 - 08.2024

Front of House Staff

Chick-fil-A Restaurant
11.2023 - 04.2024

Receptionist

Baylis Suites
03.2021 - 01.2023

Hospitality- Hotel and Restaurant Operation Management Diploma - Hospitality Management

Durham college

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Temitope Belesire