Temitope Awosanya
Toronto,Canada
Summary
Dedicated and compassionate care professionals with experience working in various roles, including administration, early child care and care home settings, proven ability to provide emotional support, empathy and patience to individual in need. Strong communication and team work skills, with a flexible and caring nature. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PWA (Persons With AIDS) foundation
11.2024 - Current
- Responded to 95% of client’s inquiries within 24hrous, ensuring timely support and care
- Collaborated with Team members to ensure seamless service delivery
- Maintain confidentiality and handled sensitive information with discretion
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Care Home Worker
Optimal children Home
06.2019 - 08.2024
- Created and implemented individualized care plans, resulting in improved outcomes for 90% of residents
- Provided emotional support and care to children and youth in need, promoting their physical and emotional well-being
- Collaborated with health care professionals to ensure comprehensive care
- Assisted clients with daily living activities such as bathing, dressing, toileting, and transferring for improved comfort and independence.
- Implemented prescribed exercise routines under healthcare professional guidance to improve physical strength and mobility.
Early Childcare Assistant
Gloryville Schools
11.2014 - 05.2019
- Developed and implemented engaging activities, resulting in a 30% increase in child participation
- Provided emotional support and care to young children, promoting their physical and emotional well-being
- Maintained a safe and healthy environment, ensuring the children safety and security
- Monitored daily health checks of each child upon arrival at the facility to ensure safety and well-being of all students.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education methodologies.
- Maintained accurate records on student attendance, health concerns, and daily progress to ensure compliance with state regulations.
Administrator
Digital Life Clinic
11.2011 - 10.2014
- Improved patient satisfaction ratings 40% through effective communication and empathy
- Successfully managed administrative tasks, ensuring seamless clinic operations
- Collaborated with health care professionals to provide comprehensive care
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Education
Bachelor’s Degree - Business Administration
Tai Solarin University of Education
08.2010
Proficiency certificate - Management
Nigerian Institute of Management (NIM)
10.2011
Graduate Certificate - Management
Nigerian Institute of Management (NIM)
10.2011
Skills
- Compassionate and empathy
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Flexibility and adaptability
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive information
Certification
- Canadian Red Cross - First Aid & CPR/AED level C
- Alison Certificate: Introduction to Care Giving
- Alison Certificate: Diploma in Care Giving
- Workers Health and Safety Awareness in Step 4
Languages
English
Professional Working
Interests
- Baking
- Knitting and Crocheting
- Volunteering
- I like working with my hands and fixing things
- Dancing
- Cooking
- Documenting and sharing travel experiences
- Fashion and Style
Timeline
Customer Service Representative
PWA (Persons With AIDS) foundation
11.2024 - Current
Care Home Worker
Optimal children Home
06.2019 - 08.2024
Early Childcare Assistant
Gloryville Schools
11.2014 - 05.2019
Administrator
Digital Life Clinic
11.2011 - 10.2014
Proficiency certificate - Management
Nigerian Institute of Management (NIM)
Graduate Certificate - Management
Nigerian Institute of Management (NIM)
Bachelor’s Degree - Business Administration
Tai Solarin University of Education
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