TEMITOPE ASAWOME
Niagara Falls,ON
Summary
Inspiring manager with extensive experience in retail industries and 7 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
JUSTRITE SUPERSTORE
LAGOS, NIGERIA
11.2022 - 08.2023
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
Sales Supervisor
JUSTRITE SUPERSTORE
LAGOS, NIGERIA
04.2016 - 10.2022
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Cashier/Sales Executive
JUSTRITE SUPERSTORE
LAGOS, NIGERIA
10.2014 - 03.2016
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized checkout area to ensure customer satisfaction.
- Develop strong and productive relationship with customers.
- Responsible for cash handling, cheques and credit card payment.
- Responsible for restocking the store with new merchandise.
Education
Associate of Arts - Public Administration
Federal Polytechnic Idah
Kogi State, Nigeria12-2012
Skills
- Sales Tracking
- Sales Coaching
- POS Systems
- Return and Exchange
- Customer Service
- Payment Processing
- Detail-oriented
- Communication Skills
Languages
English
Professional
Certification
- Leading Empowered Teams For Service Quality - Mar 2015
- Feelings (customer care) - Sept 2015
- Service Recovery Training Program - Aug 2016
- Foundation Training For Retail Store Support - Oct 2018
- Result Focused Leadership Workshop - Apr 2023
Timeline
Sales Manager
JUSTRITE SUPERSTORE
11.2022 - 08.2023
Sales Supervisor
JUSTRITE SUPERSTORE
04.2016 - 10.2022
Cashier/Sales Executive
JUSTRITE SUPERSTORE
10.2014 - 03.2016
Associate of Arts - Public Administration
Federal Polytechnic Idah
- Leading Empowered Teams For Service Quality - Mar 2015
- Feelings (customer care) - Sept 2015
- Service Recovery Training Program - Aug 2016
- Foundation Training For Retail Store Support - Oct 2018
- Result Focused Leadership Workshop - Apr 2023
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