Temitope Adeyanju
Calgary
Summary
Dedicated Customer Service and Technical Support professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Jumpstart Refugee Talent(JRT)
06.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
Technical Support Representative
Access Bank Plc
05.2020 - 03.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality relating to our mobile App.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to internet banking and mobile App technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Associate of Science - Accounting
Redeemer's University
Data Analytics
Dataleum
01.2020
Skills
- Payment Management
- Customer Needs Assessment
- Customer Relationship Management
- Account Management
- Issue Escalation
- Client Engagement
- Troubleshooting
- Marketing and sales
- Technical support
- Relationship building
- Data analysis and presentation
Timeline
Customer Service Executive
Jumpstart Refugee Talent(JRT)
06.2023 - Current
Technical Support Representative
Access Bank Plc
05.2020 - 03.2023
Associate of Science - Accounting
Redeemer's University
Data Analytics
Dataleum
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