Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
ResearchAssistant
Temitayo Atobatele

Temitayo Atobatele

Winnipeg,Canada

Summary

Dynamic Product Owner with a proven track record at Sprint Lab Digital, enhancing business efficiency by 38% through innovative LMS dashboards and Power BI integration. Expert in Agile methodologies and stakeholder engagement, I excel in transforming complex requirements into actionable solutions, significantly improving user satisfaction and operational performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

PRODUCT OWNER (Consultant)

Sprint lab Digital
Toronto, Canada
09.2024 - Current
  • Implemented a student dashboard for a custom LMS with integration for Power BI reporting capabilities and improved case management assignment, knowledge management and omni-channel routing, resulting in better personalization for students and faculty, increased business efficiency by 38%, and decreased the average duration for case handling by 42%
  • Increased student engagement and satisfaction by 40% through the implementation of the dashboard, which provided personalized learning experiences and real-time progress tracking
  • Conducted user research and gathered requirements from stakeholders to ensure the dashboard met the needs of students and instructors
  • Utilized data visualization and analytics tools to provide students and instructors with actionable insights on student performance
  • Led cross-functional teams to successfully implement the dashboard within a tight deadline

Senior Business Analyst

Skip The Dishes
Winnipeg, Canada
02.2024 - 09.2024
  • Championed the design and implementation of an automated Courier Onboarding System that reduced turnaround time (TAT) from 3 weeks to 48 hours
  • The project focused on optimizing document processing, automating communications, and enabling self-service functionality to improve applicant experience and operational efficiency
  • Analysed courier onboarding data using SQL to measure the time lag between applicant submission, document review, and final activation
  • Created detailed user stories and acceptance criteria for system components, such as Automated Document Screening of applicant documents (ID, background checks) are auto validated via API with the Sterling system
  • Designed interactive wireframes in Balsamiq and Figma for the applicant self-service portal, displaying how users could upload documents, track status, and receive notifications
  • Using Visio, mapped out the new onboarding process from applicant registration to activation, ensuring all manual steps were converted to automated actions
  • Collaborated with software engineers to design API integrations between Skip the Dishes systems and third-party providers like Sterling
  • Rolled out the new onboarding system in phases, starting with a pilot group of 45 cities in London
  • Full deployment of the solution resulted in an 82% TAT improvement in courier onboarding from 3 weeks to 48 hours, leading to a 77% increase in successful courier onboarding, 30% reduction in overhead cost, saving $3.6M annually

Business Analyst

Skip The Dishes
Winnipeg, Canada
07.2023 - 12.2023
  • I led the end-to-end development of a robust solution to eliminate fraudulent courier activities and improve tracking accuracy
  • Conducted discovery workshops with key stakeholders (Operations, Product, and Tech teams) to define the problem, quantify the revenue leakage, and identify pain points in the current process
  • Developed a comprehensive requirements document specifying the need for geofencing, AI-based location validation, and app interface improvements to ensure tracking integrity
  • Using Draw.io and BPMN (for process modelling) redesigned the process to introduce a geofencing interface within the courier app’s front-end UI and linked it with back-end logic to track courier location accuracy in real time
  • Collaborated with software developers to build the geofencing module, ensuring that the courier's front-end app interface captured only location-validated swipe actions
  • Conducted rigorous UAT (User Acceptance Testing), creating test cases to identify edge cases in geofencing, AI location validation, and anomaly detection
  • Led testing of the back-end API to ensure smooth data transmission between courier devices and central tracking servers
  • Engaged with QA analysts to develop regression tests, ensuring system reliability post-launch
  • Conducted post-implementation reviews to identify potential improvements, incorporating feedback into future sprint cycles for continuous refinement
  • The project achieved 100% elimination of fraudulent courier swipes, recovering over $1.1M in revenue within 9 months, reduced weekly revenue leakage from $91K to $0, significantly boosting profitability
  • It also Improved customer satisfaction through real-time delivery updates, leading to a 30% reduction in customer complaints

Business Analyst/product Owner

First Bank of Nigeria Limited
07.2020 - 03.2021
  • Spearheaded the design and deployment of a Centralized USD Sales System for First Bank of Nigeria, facilitating the Central Bank directive to streamline quarterly USD sales to SMEs
  • Applied key Business Analysis techniques such as Stakeholder Analysis, Process Reengineering, and Use Case Modelling, using tools like JIRA, Visio, SQL, and Power BI
  • This initiative enhanced compliance, process efficiency, and customer satisfaction while reducing operational burnout
  • Conducted As-Is/To-Be analysis to replace manual email-based workflows with a centralized, role-based access web portal
  • Designed an automated approval system with real-time application tracking, visibility, and compliance checks
  • Collaborated with solution architects and technical teams to ensure system integration with First Bank core Banking application (Finacle) CBS, Central Bank Portal, and the branches, leveraging data analytics to refine workflows and user interfaces
  • Achieved $450M+ in USD sales annually, reduced Turnaround Time (TAT) by 75%, and improved customer satisfaction by 88%
  • The centralized portal eliminated manual email submissions, reducing operational workload by 60% and significantly minimizing process errors
  • Real-time dashboards in Power BI provided visibility to stakeholders, enabling data-driven decisions
  • Applied tools like JIRA (bug tracking), Power BI (reporting), SQL (data validation), Visio (process mapping), and Trello (task tracking)
  • Employed Business Analysis techniques such as Gap Analysis, Requirements Traceability Matrix (RTM), and User Story Mapping
  • Delivered sustainable operational change, enhanced regulatory compliance, and improved customer experience across 800+ branches and 7 subsidiaries
  • Leveraged the ADKAR Change Management model to ensure successful user adoption
  • Organized awareness campaigns, change impact assessments, and training sessions for 800+ branches
  • Trained a network of Change Champions and implemented a Communication Plan to ensure smooth rollout
  • Tracked issues and enhancements via JIRA, addressing resistance and ensuring end-user satisfaction

Business Analyst/product Owner

First Bank of Nigeria Limited
05.2019 - 11.2019
  • Engaged Central Bank of Nigeria and Central Bank of 6 African countries with comprehensive business case presentations, emphasizing risk mitigation, enhanced transparency, and regulatory compliance
  • Organized stakeholder meetings with finance, compliance, IT, and African subsidiaries to co-develop project goals and ensure cross-functional alignment
  • Transitioned from manual email and Excel-based submission processes to a centralized Transaction Request Portal (TRP), which integrated with Finacle Core Banking System
  • Automated tracking of transaction status, eliminating manual reference number assignments and enhancing processing transparency
  • Reduced turnaround time (TAT) from 5 days to 1 day, eliminated 70% of manual errors, and provided stakeholders with 24/7 visibility into transaction status
  • Unified disjointed systems (Finacle, Google Sheets, and manual registers) into a single, integrated platform, enabling real-time tracking of transaction requests by Creating an automated reporting dashboard to provide live updates to branches, customers, and senior leadership thereby Reducing data retrieval time by 70%, enabled real-time visibility, and eliminated the need for daily status request emails from regional offices
  • Conducted AML/CTF risk assessments for each African subsidiary and established internal controls to prevent the potential loss of key banking relationships, retained 100% of FX processing capabilities, and preserved over $1B in annual FX transactions across the first Bank group

Consulting Analyst

Central Bank of Nigeria
06.2017 - 04.2019
  • I facilitated the design and implementation of Nigeria's E-Form M Digital Portal, transforming the country’s import process from a manual, paper-based system to a fully automated, B2B and B2C-integrated platform
  • This solution reduced Form M processing time from 7+ days to 2 days, eliminated redundancies, and cut operational costs by $1.5M annually
  • I facilitated system integration across Central Bank, Customs, Inland Revenue Service, banks, and inspection agents, enabling real-time data sharing, process transparency, and audit trails, which significantly reduced corruption risks
  • My efforts contributed to a 38.8% increase in customs revenue from $232M to $322M within a year, while also enhancing Nigeria's ease of doing business and supporting foreign trade
  • Through stakeholder engagement, process reengineering, and change management, I achieved a 95% system adoption rate, driving efficiency, accountability, and user satisfaction

Trade Finance Analyst

First Bank of Nigeria Limited
12.2012 - 05.2016
  • Fostered international trade collaborations by building partnerships with financial institutions, unlocking new funding sources for global trade initiatives
  • Improved operational efficiency by streamlining trade finance processes, reducing transaction turnaround times
  • Supported the implementation of a trade finance platform, increasing transparency in cross-border trade and reducing processing times

Education

Master of Business Administration (MBA) - Business Administration and Management

Obafemi Awolowo University
Nigeria

Bachelor of Arts - Communications

University of Ibadan
Nigeria

Skills

  • Project Planning & Tracking
  • Needs Assessment
  • Requirements Elicitation & Analysis
  • Gap Analysis
  • Process Improvement
  • User Acceptance Testing (UAT)
  • Training Delivery and Evaluation
  • Stakeholder Engagement
  • Effective Prioritization
  • Problem Analysis
  • Root Cause Analysis
  • Requirement Documentation
  • Software Development Life Cycle (SDLC)
  • Agile Methodologies
  • Excellent Communication Skills
  • Jira
  • Confluence
  • MS Office
  • DrawIO
  • MS Project
  • Balsamiq
  • Miro
  • Visio
  • Azure DevOps
  • SharePoint

Accomplishments

  • USD (Form Q) Sales Solution Implementation, Led the successful launch of a global sales platform connecting customers 800+ Branches of the biggest Bank in Nigeria. Increased sales of fund by 88% within six months, improved customer retention by 90%, and reduced operational costs by 45% by enhancing usability and streamlining fulfilment processes through automated inventory and order management systems.
  • Centralized Fund Transfer System for AML Compliance Project, Facilitated the successful implementation of a $1M budget integration Software for the centralization of funds transfer between First Bank of Nigeria limited African subsidiaries in Congo Republic, Senegal, Gambia, Ghana, Sierra Leone Guinea and Banks in Europe and North America. Achieved 100% success in compliance, and a 75% TAT improvement and over $400 million successful funds transfer across the first Bank group.
  • Design and Operationalization of SOP, Documented and facilitated the operationalization of an SOP across the offices in seven countries for seamless operation of the centralization effort.
  • Nigeria’s Unified Trade Facilitation Platform, Delivered a $3.6M project automating Nigeria’s import process, while enhancing regulatory compliance and stakeholder visibility. The project increased Nigeria’s port revenue generation to $11 billion within 1 month of the solution launch.
  • First Trade Solution Workflow Flow, Led the implementation of the First Trade Solution Workflow for streamlining and automating the Letters of Credit (LC) processes, resulting in a 72% reduction in turnaround time (TAT).
  • Automated Courier Onboarding System (CUP 2), Automated document verification and workflow, reducing courier onboarding time from 3 weeks to 48 hours, saving 30% in staffing costs and increasing process efficiency by 77%.
  • Geofencing Solution for Courier Tracking, Launched a geofencing system for Skip the Dishes that reduced fraudulent courier swipes by 95%, saving $1.1M within 9 months.
  • Project and Change Management, Managed change initiatives using ‘ADKAR” model to ensure minimal disruption to enhance awareness and adoption of new products, culture, technology, and tools.

Certification

  • Certified ScrumMaster (CSM), Scrum Alliance
  • Enterprise Design Thinking Practitioner, IBM

Affiliations

  • Canadian Society of Customs Brokers
  • Canadian Red Cross – Emergency Responder, Personal Disaster Assistant

Timeline

PRODUCT OWNER (Consultant)

Sprint lab Digital
09.2024 - Current

Senior Business Analyst

Skip The Dishes
02.2024 - 09.2024

Business Analyst

Skip The Dishes
07.2023 - 12.2023

Business Analyst/product Owner

First Bank of Nigeria Limited
07.2020 - 03.2021

Business Analyst/product Owner

First Bank of Nigeria Limited
05.2019 - 11.2019

Consulting Analyst

Central Bank of Nigeria
06.2017 - 04.2019

Trade Finance Analyst

First Bank of Nigeria Limited
12.2012 - 05.2016

Master of Business Administration (MBA) - Business Administration and Management

Obafemi Awolowo University

Bachelor of Arts - Communications

University of Ibadan

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Temitayo Atobatele